Enterprise Customer Success Manager, Manchester

Enterprise Customer Success Manager

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Description

Interact provides enterprise-grade intranet software that connects over three million employees to leading global names like Levi's, Domino’s, Teva Pharmaceuticals, and Technicolor.

Our team of customer-focused problem solvers are passionate about helping organizations to communicate better. We do this together by constantly working to improve every service and product we offer. With offices in Manchester, New York, Dubai, Tulsa, and Warsaw, we operate across North America, EMEA, and Australia.

Click on any of our vacancies and you’ll see one thing in common – they all begin with this message. Why? Because at Interact we treat everyone with the same respect and honesty. Whether you’re a developer fresh out of college or a seasoned salesperson, we live the motto that we uphold for our customers: our people are our most valuable assets.

We’re looking for a dynamic and strategic Enterprise Customer Success Manager to join our team and lead the long-term success of our most valuable customers. This role is all about building trusted relationships, driving measurable outcomes, and unlocking growth opportunities across our enterprise portfolio. As a key partner to our customers, you’ll be responsible for ensuring they achieve maximum value from our solutions, while proactively identifying opportunities for retention, upsell, expansion, and improving Net Promoter Score (NPS).

A little about you...

Proven experience managing enterprise-level accounts in Customer Success or Account Management
Strong commercial acumen with a track record of driving upsell and expansion opportunities
Exceptional communication and relationship-building skills, especially with senior stakeholders
Analytical mindset with the ability to interpret customer data and translate it into actionable strategies
Passion for customer advocacy and delivering exceptional experiences

About the role...

Strategic Account Management: Own a portfolio of enterprise customers, acting as their trusted advisor and advocate within the business
Drive Key Metrics: Focus on customer retention, expansion, upsell, and NPS through proactive engagement and strategic planning
Executive Stakeholder Engagement: Build and maintain strong relationships with senior stakeholders to align on business goals and success criteria
Customer Health Monitoring: Use data-driven insights to assess account health, mitigate risks, and identify growth opportunities
Value Realisation: Ensure customers are achieving their desired outcomes and continuously discovering new value from our platform
Cross-Functional Collaboration: Partner with Sales, Product, and Support teams to deliver seamless customer experiences and drive account growth
Success Planning: Lead strategic success planning and facilitate impactful Business Reviews to showcase ROI and align on future goals

Benefits

25 days annual leave (with the option to buy and sell additional days)
Cycle to work scheme
Access to Learning & Development platform
‎Life Insurance
Auto Enrolment Pensions
‎Healthshield (Cashback on dental check-ups and fillings, eye tests, physiotherapy, prescriptions and much more
Reimburse for usage of personal mobile phone
‎Free Gym membership and Free Friday lunch for office based staff

Interact is an enterprise intranet software company serving over 1,000 customers and millions of employees.

Our mission is to inform and connect every organization's greatest asset: its people.

For more than 15 years, Interact has worked with organizations like Levi’s, Sony PlayStation, Teva Pharmaceuticals and Domino’s to delivering outstanding intranet experiences.

Interact has offices in New York, Tulsa, and Manchester and operates across the whole of the US and Canada, EMEA, and Australia.

Apply

Location:: Manchester
Job Type:: FullTime

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