Enterprise Customer Success ManagerDepartment: Customer SuccessEmployment Type: Full TimeLocation: Manchester, UKReporting To: Alex ClarkeDescriptionInteract provides enterprise-grade intranet software that connects over three million employees to leading global names like Levi's, Domino’s, Teva Pharmaceuticals, and Technicolor.Our team of customer-focused problem solvers are passionate about helping organizations to communicate better. We do this together by constantly working to improve every service and product we offer. With offices in Manchester, New York, Dubai, Tulsa, and Warsaw, we operate across North America, EMEA, and Australia.Click on any of our vacancies and you’ll see one thing in common – they all begin with this message. Why? Because at Interact we treat everyone with the same respect and honesty. Whether you’re a developer fresh out of college or a seasoned salesperson, we live the motto that we uphold for our customers: our people are our most valuable assets.We’re looking for a dynamic and strategic Enterprise Customer Success Manager to join our team and lead the long-term success of our most valuable customers. This role is all about building trusted relationships, driving measurable outcomes, and unlocking growth opportunities across our enterprise portfolio. As a key partner to our customers, you’ll be responsible for ensuring they achieve maximum value from our solutions, while proactively identifying opportunities for retention, upsell, expansion, and improving Net Promoter Score (NPS).A little about you...Proven experience managing enterprise-level accounts in Customer Success or Account ManagementStrong commercial acumen with a track record of driving upsell and expansion opportunitiesExceptional communication and relationship-building skills, especially with senior stakeholdersAnalytical mindset with the ability to interpret customer data and translate it into actionable strategiesPassion for customer advocacy and delivering exceptional experiencesAbout the role...Strategic Account Management: Own a portfolio of enterprise customers, acting as their trusted advisor and advocate within the businessDrive Key Metrics: Focus on customer retention, expansion, upsell, and NPS through proactive engagement and strategic planningExecutive Stakeholder Engagement: Build and maintain strong relationships with senior stakeholders to align on business goals and success criteriaCustomer Health Monitoring: Use data-driven insights to assess account health, mitigate risks, and identify growth opportunitiesValue Realisation: Ensure customers are achieving their desired outcomes and continuously discovering new value from our platformCross-Functional Collaboration: Partner with Sales, Product, and Support teams to deliver seamless customer experiences and drive account growthSuccess Planning: Lead strategic success planning and facilitate impactful Business Reviews to showcase ROI and align on future goalsBenefits25 days annual leave (with the option to buy and sell additional days)Cycle to work schemeAccess to Learning & Development platformLife InsuranceAuto Enrolment PensionsHealthshield (Cashback on dental check-ups and fillings, eye tests, physiotherapy, prescriptions and much more)Reimburse for usage of personal mobile phoneFree Gym membership and Free Friday lunch for office based staff #J-18808-Ljbffr