Sales & Customer Service Agent

Hybrid - Canary Wharf, London (full training in office) £12.79 per hour + uncapped commission

TeamJobs are delighted to be working with a global travel brand who are looking to expand their dynamic sales team. This is a fantastic opportunity for a fluent French and English speaker with a passion for sales and customer experience to join a high-performing, supportive environment where your results are truly rewarded.

This is a sales-driven role where you'll be converting inbound enquiries into bookings, understanding customer needs, and confidently recommending tailored holiday packages. You'll also maximise revenue through upselling and cross-selling, while delivering a seamless and enjoyable customer journey from enquiry through to booking.

What you'll be doing:

Converting inbound calls and enquiries into holiday bookings Understanding customer needs and recommending tailored travel options Maximising revenue through upselling additional services and extended stays Managing booking amendments, cancellations and confirmations Following up on leads and supporting outbound activity during peak periods Supporting customers via live chat and online enquiries Maintaining accurate customer records and system updates

What we're looking for:

Fluent in French and English (essential) Proven experience in a sales or target-driven environment Confident communicator with strong relationship-building skills Commercially minded with a natural ability to close sales Able to thrive in a fast-paced, high-performance team Organised with strong attention to detail and multitasking ability Experience within travel, hospitality or call centre environments is highly desirable

What's in it for you?

Uncapped commission structure with OTE of £3,000 per annum Clear progression opportunities into roles such as Senior Agent, Trainer or Team Manager Full training provided across systems, sales techniques and customer service Hybrid working with a modern Canary Wharf office BUPA Life Insurance, Perkbox and corporate discounts 20 days holiday + bank holidays, increasing with service Regular incentives, prizes and team events

Working hours:

40 hours per week on a rota basis:

Monday to Friday: 8am - 7pm Saturday: 8am - 6pmCOMMP