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Customer success is a strategic department at Canonical, aimed at reducing risk and churn, facilitating product adoption, and supporting account expansion. Customer Success Managers (CSMs) build trust with customers, understand their objectives, and leverage internal and external capabilities to enhance their experience with Canonical's offerings. This role primarily focuses on the Tech segment, including store customers, with an assigned portfolio. The role involves onboarding, problem-solving, enablement, and value realization to ensure customer success.

Location:

This role is remote worldwide.

Responsibilities:

1. Support customers by resolving ticket requests.
2. Enhance documentation on problem-solving, Q&A, and onboarding.
3. Drive customer campaigns through digital channels.
4. Identify high potential and high risk customers.
5. Onboard new customers and introduce products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications.
6. Collaborate with Sales and Support to develop engagement plans.
7. Engage with your customer portfolio to identify risks.
8. Collect and format customer feedback for product review.

Qualifications:

• Experience in customer-facing roles.
• Empathetic and proactive attitude to help others.
• Passion for technology, especially Ubuntu.
• Excellent presentation skills.
• Strong organizational skills with documentation management.
• Team player capable of cross-department collaboration.

Additional Skills:

• Proficiency in languages such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian is a plus.

What We Offer:

• Remote work with biannual in-person team sprints.
• USD 2,000 annual learning and development budget.
• Annual compensation review and performance bonuses.
• Comprehensive benefits including leave, parental leave, employee assistance, and travel opportunities.

About Canonical:

Canonical is a leader in open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We are a remote-first company committed to excellence and diversity, fostering a workplace free from discrimination.

Additional Information:

• Seniority level: Entry level
• Employment type: Full-time
• Industry: Software Development