We are not your typical sales organization. Nothing is more important to us than the success of our customers, which is why we are investing in the growth of this vital piece of our ecosystem. We are problem solvers, strategic thinkers, solution seekers, and consultative experts who use the latest tools and technology to solve our customers’ most important problems. We serve customers with our unified platform where everything is one place for our customers to run and grow their business, managing everything from lead to cash, with a virtual team of AI-enabled agents and human experts, ensuring that every financial decision they make is with confidence.

That means we won’t simply sell products — we consult and listen deeply to understand our customers’ business needs.

As a Group Sales Manager, you will lead our Outsource Workforce composed of our BPO sales consultants. This team will support our outsourced SMB Sales Teams, focused on both SMB and partners (Accountants & Agencies). Responsibilities will include operations and outcomes across third-party sites. You’ll collaborate extensively with cross-functional teams across Sales Operations, Finance, Marketing, Learning & Development, etc., to build and execute strategies to accelerate ecosystem growth.

Part of our Global Business Solutions Group, Inbound Sales is a multi-channel organization focused on building customer confidence by providing Small Business expertise in every interaction. Our Group Sales Managers are expected to have great people development skills, think analytically, and be able to balance both short and long-term outcomes — all while being effective communicators to influence strategy. Inside Sales is responsible for acquiring new users and growing our existing customers’ usage of the Intuit ecosystem of products across all channels and workgroups.

We work in a hybrid model in Victoria, London, and our teams come into the office 3 days a week.

Responsibilities

1. Creates a team structure and culture that fosters learning, innovation, and executional excellence.
2. Accountable for sales and unit targets, identifying trends using performance metrics, communicating root causes, and making recommendations to accelerate growth.
3. Identify and establish key actions that lead to business outcomes aligned with financial targets for this segment.
4. Cares deeply about sales as a craft and is both a master teacher and coach to sales methodology.
5. Identifies key gaps in sales conversations and partners with outsource leadership teams to address them, coaching with inquiry to improve business outcomes.
6. Collaborates with cross-functional partners (Sales Ops, Finance, Marketing, L&D) to build revenue and unit plans, compensation targets, staffing forecasts, and sales processes.
7. Prepares presentations, shares results, delivers project updates, and leads conversations with executives and senior leadership.
8. Develops strategies to improve customer experiences, increase conversion and close rates, and enhance sales consultant efficiencies.
9. Identifies new opportunities based on customer insights, competitive research, and industry trends, analyzing opportunities and making data-backed ROI recommendations.
10. Drives hiring of top talent and sets the foundation for a collaborative, passionate team.

Minimum Requirements

1. 5+ years leading contingent and/or BPO sales teams in a consultative environment.
2. 5+ years of consultative sales experience in a technology environment selling complex solutions or SaaS offerings.
3. Experience leveraging AI technology to support and develop sales consultants.
4. Strong analytical, planning, and problem-solving skills with an understanding of sales metrics and methodology.
5. Ability to thrive in a fast-paced, high-growth, collaborative environment.
6. Excellent communication skills with the ability to articulate a compelling vision.
7. Experience building and inspiring high-performing sales teams and developing execution strategies.
8. Passion for customers and for developing people.