Join to apply for the Head of Desk - Inbound Sales role at IFX Payments

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Join to apply for the Head of Desk - Inbound Sales role at IFX Payments

Direct message the job poster from IFX Payments

We're an award-winning global provider of foreign exchange and payment solutions. At IFX, our mission is to become the number one service-led alternative banking partner in EMEA for corporates and Financial Institutions that add value beyond the transaction. We have one guiding principle: to

Win. Properly.

What we offer

Everyone at IFX Payments has a meaningful and impactful role to play in helping us achieve that goal. We take pride in the quality of our work but balance that with the speed, intent, tenacity, and focus needed to win. We're a high-performance team who can trust each other as individuals to get the job done so we can be successful together.

Being part of IFX Payments, you'll receive every opportunity to thrive in your role to contribute to that success. We'll invest in you along the way to genuinely help you grow and take your career to new and exciting places. You'll work alongside experienced industry leaders, receive guidance from pioneering performance coaches and have the option to gain qualifications in your field that help you realise your ambitions. In exchange, we don't expect anything extra from you during your time here. We only ask you to do one thing:

Make it count.

• 25 days of annual leave + bank holidays and your birthday off.
• Working abroad.
• Pension auto-enrolment with salary sacrifice contributions.
• Healthcare cash plan including support for dental, physio and therapies.
• Discounts on fitness, cinema discounts, shopping, travel, entertainment and more!
• Life Insurance.
• Cycle to work.
• Nursery fees salary exchange.
• Employee Assistant Programme
• Career progression with excellent training and development.
• Company events – Pub nights, sporting events, seasonal parties, socials

Overview of the role

This is an exciting opportunity to lead and grow the inbound sales function within a market-leading fintech payments provider. As Head of Inbound Sales, you will report directly to the Sales Director and be responsible for the management, conversion, and optimisation of inbound sales enquiries from both online and referred channels.

You’ll work closely with our Sales, Marketing and Partnerships teams to ensure a coordinated, high-performing response to inbound demand and oversee a team that supports the Sales organisation with client onboarding, qualification, and activation. The ideal candidate is a collaborative and strategic leader, with a proven track record in managing high-velocity sales teams, driving revenue from inbound channels, and working cross-functionally to maximise lead-to-revenue conversion.

Responsibilities

Management

• Set the context for your team members to perform by setting targets and KPIs that are effectively measurable and ensure the necessary support framework to perform is in place (tools, training, process documentation, structure etc).
• Create clarity by regularly feeding forward the expectations to your team members (responsibilities, KPIs, priorities etc) and feeding back on their performance through regular conversations (1:1, monthly reviews, etc).
• Drive results by distributing workload, hiring team members, resolving/escalating issues.
• Generate energy and engagement, reward high performance and promote a safe work environment for people to thrive.
• Actively support and encourage your team members personal development and career growth to make it count.

Inbound Sales Leadership

• Own and manage the inbound sales funnel, ensuring high-quality engagement, qualification, and improving conversion of incoming leads.
• Lead and develop the inbound sales team, ensuring high performance, accountability, and continuous learning.
• Collaborate with the Sales Director on setting team KPIs, targets, and performance metrics.

Marketing and Partnerships Alignment

• Work closely with the marketing team to ensure inbound leads are high quality and aligned with target personas.
• Provide regular feedback to optimise lead generation campaigns and landing pages.
• Support partnership referral flows, working with the partnerships team to ensure a seamless handover and conversion of referred business.

Client Onboarding Support

• Oversee a team that assists in client onboarding, ensuring timely and accurate information gathering and application support.
• Guide clients through their first payment or FX trade, working in collaboration with relevant internal teams to ensure a seamless experience.
• Act as a key escalation point for complex onboarding scenarios, working closely with compliance and operations.

Sales Enablement & Process Optimisation

• Continually refine qualification processes to ensure speed-to-lead and conversion metrics are improved.
• Support CRM best practices, pipeline hygiene, and sales automation improvements.
• Work cross-functionally with Sales Operations, Compliance, and Product to remove friction in the buyer journey.
• Coach and mentor team members through structured 1:1s, call coaching, and performance reviews.
• Help develop training resources and onboarding plans for new team members.
• Foster a collaborative team culture that embraces transparency, growth, and accountability.

Requirements

• Significant B2B sales experience with experience in a team leadership or management role, ideally in fintech, FX, or payments.
• Demonstrated success in managing high-velocity inbound sales teams and delivering against ambitious revenue targets.
• Deep understanding of lead qualification methodologies and CRM systems (e.g., HubSpot, Salesforce).
• Proven ability to work cross-functionally with marketing and partnerships to drive lead quality and volume.
• Experience supporting or overseeing onboarding processes in a regulated financial services environment.
• Analytical and data-driven mindset, able to interpret performance trends and act quickly to optimise.
• Excellent communication, coaching, and stakeholder management skills.
• A proactive, solutions-oriented mindset with a strong focus on customer experience and business outcomes.
• Comfortable in a fast-paced environment and able to adapt to changing priorities.
• A true team player with a winning mentality and strong work ethic committed to continuous improvement and high performance.
• Adaptable, tenacious and flexible who is able to perform under pressure.

Diversity & Inclusion

We believe that diversity and inclusion are essential to our success. We are committed to fostering a culture where everyone feels valued and respected, regardless of their background, identity or experiences. By embracing diverse perspectives and promoting equity, we aim to create an environment where all employees can perform and reach their full potential.

Additional Information

- We work on a hybrid basis from our office in central London.

- You must be eligible to work in the UK to be considered for this position.

- Full background check will be carried out.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

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