Job Title – Head of Private Sales

Job Location – London

Salary –70k plus bonus

My client is recruiting a Head of Sales Manager to work closely with the Managing Director to deliver the company’s sales and margin objectives by growing and nurturing our direct business to ensure a healthy ratio against trade sales.

My client has an unmatched reputation for excellence in everything they do. Their private clients are at the heart of their business.

Key Responsibilities:

• Oversee the day to day running of Private sales team
• Oversee the day to day running of the Marketing department
• Develop and maintain new streams of Direct business through careful management of existing database and energetic initiatives to new markets
• Provide on-going strategic analysis to ensure that we maximise profitability
• Build strong relationships with corporate organisations and other partners and closed user groups
• Uphold customer care excellence and ensure to achieve 96% client satisfaction
• Management, motivation and training of Private Sales and Marketing teams
• Develop technology to improve the service to help grow direct business
• Regularly review competitor activity

Knowledge and Experience Required:

• Strong background in direct client acquisition and client retention
• Background in consumer database management with excellent communication skills and ability to attract new business
• Sound product knowledge of Luxury travel is preferred but not essential
• Proven experience as a people manager within a specialist quality brand
• Good all round understanding of latest technologies with good understanding of all elements of e-commerce
• Highly numerate and analytical
• Strong organisational skills with an eye for detail
• Good knowledge of crisis management procedures
• Commercially astute with strong negotiation skills
• Excellent budgetary and forecasting skills

Personal Attributes/Qualities Required:

• Excellent motivator, team player, good communicator with excellent presentation skills
• A self-starter, highly motivated and innovative, with plenty of energy and initiative
• Strong customer service ethic
• The successful candidate will be a well-organised forward thinker with strong commercial skills
• High profile within the industry with an excellent knowledge of the industry and the key players
• A flexible approach and willing attitude