Head of Sales & Service ??

London | Full-Time Our client a leading brand in luxury travel are seeking a strategic, people-focused

Head of Sales & Service

to lead their UK sales and service teams. In this pivotal leadership role, youll manage a team of Regional Sales Managers, overseeing performance, development, and operations across both brands. Youll play a key part in delivering an outstanding client experience, fostering a culture of high performance, and driving sustainable commercial growth. With a strong background in luxury travel and sales leadership, youll be comfortable setting ambitious goals, coaching your team to success, and leading change in a fast-paced environment. As Head of Sales & Service you'll do: Lead, motivate, and develop a high-performing sales and service team Set and deliver against strategic sales targets and customer service KPIs Champion a culture of accountability, learning, and continuous improvement Partner with Product, Marketing, and DMC teams to ensure competitive, compelling travel offerings Maintain exceptional guest service standards while driving commercial performance Oversee onboarding, training, team development, and succession planning Monitor competitor activity and support pricing and positioning strategy Take ownership of operational performance, client feedback, and service recovery Represent the brand externally, strengthening industry relationships and reputation What we're looking for as Head of Sales & Service: Proven experience leading successful sales or customer service teams, ideally in luxury travel A strategic thinker with a hands-on approach and commercial mindset Inspirational leadership skills with a track record of developing talent Strong communication, negotiation, and stakeholder management skills Calm, confident, and proactive

especially under pressure Knowledge of travel systems is a plus Deep understanding of the travel industry and evolving market trends This is a fantastic opportunity for a driven, forward-thinking leader to make a real impact within a globally recognised brand.

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