At Unique Senior Care, we specialise in one thing: people. We’re proud to provide outstanding home care services to older people, helping them stay safe, happy, and comfortable in the place they love most: their own home. We are looking for a compassionate and driven Inbound Sales Executive to join our supportive team.

About the Role

As the first point of contact for people seeking care, you will play a crucial role in shaping their journey with us. Every conversation matters – whether someone is enquiring for themselves or for a loved one.

You’ll:

• Have experience in the care industry doing a similar role.
• Handle incoming calls and emails with empathy and professionalism.
• Guide enquiries through to a care consultation with our local Registered Care Managers.
• Build trust by listening carefully, offering reassurance, and providing tailored information.
• Work closely with our Marketing team to deliver thoughtful, timely communications to clients throughout their journey with us.
• Support the transition to a new CRM system, helping us continually improve how we connect with clients.

This is a rewarding position where your ability to listen, understand, and support families will directly impact people’s lives.

Is this Role Right For You?

This role will suit you if you:

• Thrive on helping people – you enjoy guiding others through important, sometimes emotional decisions.
• Have excellent communication skills – whether by phone, email, or online, you know how to build trust and confidence.
• You are naturally empathetic – you understand that compassion is just as important as professionalism.
• Enjoy achieving goals – you’re motivated by meeting targets, but never lose sight of the human connection.
• Love being organised – you take pride in managing details, processes, and follow-ups seamlessly.
• Ideally you will have a background in care

Why Join Unique Senior Care ?

• Purpose-driven work: Every call you take has the power to make a difference in someone’s life.
• Supportive culture: We value respect, dignity, and compassion – for both clients and our team.
• Professional growth: As we expand, so do your opportunities to learn, develop, and progress.
• Stability: A full-time, permanent role with a competitive salary and the chance to grow with a trusted, award-winning care provider.
• Team spirit: You’ll be part of a friendly, collaborative team where your ideas and contributions are genuinely valued.

What You'll Bring

• Experience in a telephone-based role (sales, customer service, or similar).
• Confidence in engaging with people and building rapport quickly.
• Strong administration and organisational skills.
• Excellent listening, verbal, and written communication skills (email, social media, webchat, etc.).
• Self-motivation, high energy, and a drive to succeed.
• IT literacy (experience with CRM/marketing tools is a bonus).

Benefits of Joining Us

• Competitive salary – £31,000
• Comprehensive training and development to support your growth
• Company pension scheme
• Employee referral scheme
• Access to our Employee Assistance Programme, including mental health counselling
• Birthday voucher to celebrate your special day
• Paid holiday entitlement
• Blue Light Card offering discounts across retail, leisure, and travel

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