Internal Sales Administrator

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.fit_to_content{width:%;height:auto}Your role

An exciting opportunity has arisen within the Internal Sales Team for an Internal Sales Administrator based on a 12 month FTC. Your mission as an Internal Sales Administrator is to maintain and enhance customer relationships to meet organisational and operational objectives, thus providing a world class customer service. You will report to the Sales Office Manager.

Responsibilities include:

  • Deliver excellent customer service per sector, constantly striving to maximise customer experience
  • Processing and administering customer orders received per customer
  • Liaise with planning & operations to deliver customer orders in line with SLA’s
  • Administer an accurate database of customers using CRM system
  • Administer customer pricing agreements & validity periods per sector
  • Process customer complaints per sector
  • Liaise with other internal stakeholders to provide customer resolutions effectively & efficiently
  • Utilise the necessary resources and tools to deliver excellent customer service
  • Provision of data to determine customer service outputs
  • Assist with customer service projects and initiatives
  • Reporting on customer order book
  • Reviewing and updating agreed product lead times with internal stakeholders
  • Attend order book review meetings
  • Creating new part numbers and reviewing on a weekly basis to ensure timely progression
  • Arranging plant certificates between the Customer and Technical in order to feed back into Production
    • To succeed, you will need

    Professional Requirements

  • 2 years Customer service experience
  • Professional communication abilities, both written and spoken
  • Knowledge of customer service principles and practices
  • Proficiency in MS Office applications, in particular Excel

    • Personal Competencies

  • Excellent communication skills
  • Attention to detail/accuracy of work
  • Ability to work quickly and accurately under pressure
  • Self-motivated
  • Ability to form good and productive relationships with customers & colleagues
  • Excellent telephone manner
  • Desire and ability to follow up on, and close open issues.
  • Ability to work to deadlines, which can often be challenging.
    • In return, we offer
  • Company Pension
  • Death in Service
  • Employee Assistance Programme including trained Mental Health First Aiders and on demand GP service
  • Eye test vouchers and annual flu jab
  • Onsite gym for £4 per month
  • Cycle to Work Scheme
  • Enhanced support for maternity and paternity leave
  • Christmas Savings Club
  • Opportunity for professional growth and development
  • A vibrant culture committed to being fully inclusive
    • Job location

    This role requires you to work on-site at our office in Washington, Tyne and Wear, UK. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

    Contact information

     Talent Acquisition Team:

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    Location:
    Washington
    Job Type:
    FullTime

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