Internal Sales Manager

8 Days Old

Internal Sales Manager
Location: Gloucester
Hours: Full time Monday to Friday
Salary: Competitive
Key Responsibilities of an Internal Sales Manager:
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Lead, mentor and support the Customer Service team to drive performance and engagement
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Monitor KPIs, analyse performance data and implement improvements
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Identify, document and maintain departmental processes and procedures
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Provide regular performance and activity reports to the Sales Director
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Act as a key point of contact for customers via phone, email and WhatsApp
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Ensure accurate and timely order processing
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Resolve customer queries and escalate complex issues where required
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Maintain high levels of customer satisfaction and identify service improvements
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Develop strong product knowledge to provide accurate information and guidance
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Support Area Sales Managers with quotations and order management
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Maintain accurate and up-to-date CRM records
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Conduct outbound calls and follow up quotations to generate new business
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Oversee the distribution of sales literature and support business development activity
Key Skills of an Internal Sales Manager:
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Minimum 2 years’ experience in a Team Leader or Supervisor role within a customer support environment
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Strong communication and interpersonal skills
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Excellent organisational and problem-solving abilities
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Experience using CRM systems
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Analytical mindset with the ability to monitor data and identify trends
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Proficient in Microsoft Office, including Excel, Word and Outlook
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Knowledge of customer service best practice (desirable)
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Experience within a product-based environment (desirable)
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Ability to multitask, work independently and take a proactive, solutions-focused approach
Apply
Location:
Gloucester
Job Type:
FullTime
Category:
Sales

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