Key Account Manager TMCs & Entertainment
New Today
Location & Hours
Based at our London offices 5 days per week, with core hours of 9–5 (40 hour working week). Flexibility required to travel across the UK and Ireland, depending on business needs.
Purpose
As a member of the Agency Sales Team you will play a pivotal role in shaping edyn’s transient (TMC) and specialist agency (Entertainment) segment sales strategy, achieving revenue targets across the UK, Ireland and Europe. Supporting the Head of Agency Sales, you will collaborate on client activity, RFP strategy, marketing and networking opportunities. Central to this role will be the ability to work across internal teams including sales, distribution, revenue and operations, building strong partnerships and remaining outcome focussed.
You will manage a portfolio of key TMC and Entertainment clients delivering best in class Account Management, to grow edyn’s market share and achieve defined B2B revenue targets for your portfolio and new transient and specialist agencies.
You will design and execute client activity plans, including review meetings, office visits, familiarisation trips and property events. You will also have the opportunity to attend industry events, networking with new and existing contacts, and learning about new trends and opportunities.
If you are looking for an exciting new role, with the opportunity to manage global accounts and promote Europe’s leading lifestyle accommodation brands, edyn could be the place to supercharge your career.
Responsible to
Head of Agency Sales
In this role you will be responsible for the following:
Managing existing agency clients
Relationship management for a portfolio of clients from a tactical perspective, for example, but not limited to, FAM trips, Client Presentations, responding to enquiries, queries and complaints
Achieving portfolio revenue targets
Delivery and execution of client activity plans to ensure all relevant activity and initiatives are executed, in order to deliver revenue and optimise conversion, including:
Attending client review meetings to ensure client/edyn relationship is successfully maintained, with a commercial agenda and a MI information pack for each client review. Taking feedback, reporting and actioning where necessary.
Owning and executing agreed activities within the TMC / Consortia sales activity calendar
Timely completion of any RFPs and requests for rate agreements
Overseeing responses to all enquiries for timeliness, accuracy and optimal positioning of proposals and contracts
Product training with all portfolio agency accounts (bookers, supplier relations personnel, senior leaders) as required
Working with the Distribution team to ensure all relevant channels are continuously up to date with edyn property and promotional content
Reviewing trading conditions regularly with Revenue team and agree promotional activities for assigned portfolio
Delivering regular updates on sales activity
Attending trade shows, conferences and networking events as required
Working cross functionally to ensure all key departments are involved and updated as required
Planning, seeking and winning new business
Working closely with the local and central corporate sales teams in conducting research and prospecting to uncover potential new target corporate clients / opportunities from the agency portfolio
Internal and External (Agency 360) data gathering and segment specific campaign planning
Generating, qualifying and following up on leads from assigned Agency accounts through all relevant channels / portals
Campaign analysis and ongoing data management via CRM
Managing sales activity to ensure continuous seeking and winning of new business and maintaining existing Agency clients for all edyn properties
Using existing databases and new lead sources to identify new Agency prospect accounts and liaising with decision makers
Recommending and attending specific exhibitions, business events and conferences as relevant
Attending FAM trips, sales presentations, networking events
Planning, owning, supporting and ensuring the execution of B2B marketing activities for assigned accounts
Internal systems
Ensuring that all internal processes are completed to ensure that each account is correctly setup within edyn, to include:
Working closely with reservations and revenue teams
Advising accounts/finance team
Comprehensive, accurate and timely use of CRM tool
Ensuring that internal databases are kept up-to-date with accurate and relevant information held on records
Producing sales activity and production reports on a monthly basis or as required
Competent use of software packages such as Word, PowerPoint and Excel to support sales presentations and reporting
Self-development
Maintaining excellent knowledge of Company network and key locations and know how to easily access information regarding any location
Develop and maintain a strong knowledge and understanding of the assigned agency sectors and the hospitality and serviced apartment sectors
Competent navigation and use of available software packages
Commit to and embrace additional training as required by the company
In this role you will need the following:
Knowledge, Skills, Qualifications
At least 4 years' experience in the hotel sector, looking after £3m plus of annual business
Business travel management experience preferred
Commercial awareness
Planning & organisation
Communication
Problem solving
Determination to deliver targets
Tenacity and emotional intelligence – identifying and taking every opportunity and not letting go, whilst using appropriate style to optimise each different client relationship
Ability to demonstrate a fundamental understanding of the business and edyn values
Experience
Solid previous agency sales and account management experience in hospitality or corporate accommodation in the UK and Continental Europe and a strong network
- Location:
- London
- Job Type:
- FullTime