Key Account Manager

New Today

  • Posted: 14 August
  • Reference: R13/

    • Key Account Manager

    Type:PermanentLocation:NorwichSpecialism:Account ManagementSalary:Competitive

    A dynamic and forward-thinking technology business is looking for a highly proactive Key Account Manager to join their collaborative and fast-paced commercial team. Known for delivering expert solutions to growing businesses across the UK, the business pride themselves on providing a personalised, people-first experience for their clients and as such, are looking for an Account Management professional who brings the same

    You will take full ownership of a core client, utilising your proven account management skills with a strong focus on continuing to drive revenue, growth and maximise profitability, alongside optimising service experience and assuring customer satisfaction and value add. Through regular communication via phone, email, in-person meetings, presenting in front of large client audiences, and facilitating learning sessions, you will influence decisions, deliver tailored solutions, and ensure a seamless customer experience that supports long-term growth.

    What’s in it for you?

    Join a people-first, values-led business in a genuinely supportive environment. Hybrid working (post successful completion of probationary period) with modern offices based in Norwich. 25 days holiday (plus buy/sell scheme and birthday leave). Private medical insurance, enhanced maternity pay, and other wellbeing benefits. Access to structured training, career development pathways and industry learning tools. Be part of a team recently recognised as one of the best employers to work for in the UK.

    How to apply

    To hear more details about this fantastic opportunity please email your CV to Becky Headden – Co-founder at rthirteen recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.

    The Day to Day:
  • Oversee and nurture existing key client account to ensure satisfaction and loyalty.
  • Develop, maintain, and execute strategic customer account plans.
  • Seek opportunities to create additional value and exceed expectations.
  • Engage key stakeholders UK wide, assure understanding of local expectations.
  • Achieve all KPIs while driving consistent year-on-year growth.
  • Prepare customer forecasts and develop tailored growth strategies.
  • Conduct regular client meetings and deliver engaging presentations.
  • Proactively escalate customer issues to appropriate stakeholders within the business, following through to assure satisfactory resolution.
  • Represent the company at industry events and networking opportunities.
  • Collaborate with the wider team to generate innovative ideas and support process improvements or new product initiatives.
  • Contribute to cross-departmental projects that align with company-wide objectives.
    • You Will Have/Be:
  • Proven commercial experience in the management and development of large client accounts
  • Track record of key client retention and growth
  • Commercially focused with a proactiveness in creating and managing revenue opportunities.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and a naturally structured working style.
  • Enthusiasm for delivering real client value.
  • Professional, confident telephone manner.
    • Apply
    Location:
    Norwich
    Job Type:
    FullTime

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