Luxury Watch Sales & E-Commerce Support Location: Chiswick, London Salary: £30-35,000 + Commission Monday- Friday 9am-5pm Our client, a leading name in the luxury watch industry, is seeking an

E-commerce administrator/Sales Consultant

to join their growing team. This is an exciting opportunity for someone with retail or watch sales experience who is looking to expand their skillset across both client-facing and digital channels. The role offers structured training across multiple departments, making it ideal for someone looking to build a well-rounded career in luxury retail, e-commerce, and watch expertise. Key Responsibilities: Sales & Client Support: Provide exceptional service to clients both in-person and over the phone Manage and assist with in-store client appointments Respond to daily customer enquiries via email and telephone Support the full online sales journey—from enquiry to delivery Develop product knowledge to confidently assist clients in buying and selling watches Assist with aftercare services and client follow-up E-Commerce & Digital: Learn and manage the in-house system for uploading stock to the website Oversee the company website, including uploading and maintaining the product catalogue Ensure all product images are edited to a high standard and consistent with brand guidelines Monitor online listings for accuracy and freshness Handle e-commerce fulfilment, including packaging and shipping processes Create daily content for social media platforms to support product promotion and brand engagement Operational & Admin Duties: Learn and assist with the full shipping process Monitor company inboxes and handle communications during management absence Gain familiarity with internal administrative systems and procedures Support the wider team with various operational tasks as required Optional training in watch polishing and re-finishing may be provided The Ideal Candidate Will Have: At least 1 year of experience in watch sales or luxury retail A strong interest in horology and high-end timepieces Excellent communication skills in English, both verbal and written Confidence using digital tools and platforms, including e-commerce systems A proactive, can-do attitude with a willingness to learn across departments Strong attention to detail, especially with product presentation and customer service The ability to take initiative and handle responsibilities independently when required The Package: Salary:

Up to £35,000 per annum experince depending Bonus Full training across sales, e-commerce, photography, administration, and client handling This role offers a unique blend of retail, digital, and operational experience, making it an ideal opportunity for someone looking to become a key part of a successful luxury watch business.

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