Are you currently an Operations Expert working in the travel industry?

Do you have experience in ticketing, with excellent knowledge of international fare rules and policies?

We are working with a lovely company who are looking for an Operatons and Sales Support Executive to join their fabulous team

We are currently seeking an experienced Operations Executive to join our Sales Support team on a full-time, hybrid basis.

Role & Responsibilities:

Manage a variety of tasks covering both the ground and air functions within the sales support department, working closely with the sales and products teams. Book on-request or out-of-date range items including: Flights Accommodation Cruise Rail Car Hire Motorhome Ferries Transfers Excursions Book and ticket international and domestic air travel using Galileo GDS system - published and IT fares Confidently and effectively manage schedule changes, cancellations, re-issues and refunds within deadlines and whilst ensuring minimal costs and penalties to the business. Demonstrate exceptional knowledge of fare rules, airline policies and company terms & conditions. Handle general enquiries from both internal teams and external customers. Ensure service level agreements are maintained with regards to email response times. Demonstrate a customer-centric approach and proactive communication via phone and email. Collaborate with internal departments to ensure a consistent and streamlined s...