Are you currently an Operations Expert working in the travel industry?

Do you have experience in ticketing, with excellent knowledge of international fare rules and policies?

We are working with a lovely company who are looking for an Operatons and Sales Support Executive to join their fabulous team

Role & Responsibilities:

Book and ticket international and domestic air travel using Galileo GDS system Confidently and effectively manage schedule changes, cancellations, re-issues and refunds within deadlines and whilst ensuring minimal costs and penalties to the business. Demonstrate exceptional knowledge of fare rules, airline policies and company terms & conditions. Book on-request ground elements via various platforms including hotels, cruise, rail, ferries, car hire, motorhome, excursions & transfers. Handle general enquiries on any/all of the above from both internal teams and external customers. Demonstrate a customer-centric approach and proactive communication via phone and email. Collaborate with internal departments to ensure a consistent and streamlined service. Stay updated on airline and supplier policy changes, industry regulations, and travel technology tools.

Experience Required:

Previous experience from within travel operations and customer support is essential. Proficient GDS experience is essential - GAL would be preferable. Strong knowledge of international fare and airline rules along with the ability t...