Job Description\n\nParts Sales Administrator/ Support. \n\nReports to:\n\nParts Supervisor\n\nJob Summary:\n\nThe Parts Sales Administrator deals with customer (internal and external) enquiries and orders. The person has to process parts quotations / orders from receipt of enquiry through to delivery to the customer including as necessary placing the order on the supplier and seeing it through to invoice stage, resolving any issues arising along the way.

On top of this they are expected to handle technical enquiries and liaise with the factory for answers as required. Process workshop tickets and monitor stock requirements for tickets. Support with VCA and Customer contracts.\n\nKey Responsibilities:\n\nProcess workshop tickets, order any parts required and adjust stock requirements to for fill workshop needs.Accurately interpret customers enquiries both technically and commercially using information available and if necessary, liaising with the factory for answersPrecisely check customers' orders and process through to delivery stage as well as authorising / checking colleagues orders as per internal workflowsEnsure timely and accurate parts order processing including placing on internal and external suppliers and liaise effectively with all parties as necessaryProcess customer returns and raise credit notes as requiredEnsure first class customer liaison including fulfilment of all reasonable customer requestsEnsure timely and accurate production of sales invoices and clear purchase invoices promptlyAssist with warehouse duties such as receipting and the picking and packing of goods as required during periods of overload and holidayPlay a key role in periodic stock countsMaintain excellent liaison with all internal and parent company departments and participate generally in all departmental activitiesAssist with material requirement planning (MRP) to ensure suitable stock levels are maintained, meeting customers' expectations Assist Parts Supervisor with forecasting and reporting as requiredCarry out any other departmental tasks which may from time to time be reasonably requested for example during periods of holiday, sickness or abnormal workflowTo support VCA and Customer contracts\nThis list is not exhaustive and may change.\n\nPerson Profile:\n\nPersonality / Job Skills - \n\nStrong Administrative experience\n\nStrong attention to detail\n\nAbility to take on a wide range of tasks\n\nEnthusiastic person with strong interpersonal skills\n\nProactive in problem solving, able to effectively manage their time\n\nCommercial awareness\n\nComputer Skills - \n\nproficient in Microsoft Office.

\n\nSAP would be advantageous but on the job training will be provided for SAP B1.\n\nLiteracy and Numeracy - \n\nMust be a competent writer of business letters and emails.\n\n\nType of Contract\n\nPermanentPandoLogic. Keywords: Sales Administrator, Location: East Grinstead, ENG - RH19 1EE