Job Description

Parts Sales Administrator/ Support.

Reports to:

Parts Supervisor

Job Summary:

The Parts Sales Administrator deals with customer (internal and external) enquiries and orders.  The person has to process parts quotations / orders from receipt of enquiry through to delivery to the customer including as necessary placing the order on the supplier and seeing it through to invoice stage, resolving any issues arising along the way. On top of this they are expected to handle technical enquiries and liaise with the factory for answers as required. Process workshop tickets and monitor stock requirements for tickets. Support with VCA and Customer contracts.

Key Responsibilities:

• Process workshop tickets, order any parts required and adjust stock requirements to for fill workshop needs.
• Accurately interpret customers enquiries both technically and commercially using information available and if necessary, liaising with the factory for answers
• Precisely check customers' orders and process through to delivery stage as well as authorising / checking colleagues orders as per internal workflows
• Ensure timely and accurate parts order processing including placing on internal and external suppliers and liaise effectively with all parties as necessary
• Process customer returns and raise credit notes as required
• Ensure first class customer liaison including fulfilment of all reasonable customer requests
• Ensure timely and accurate production of sales invoices and clear purchase invoices promptly
• Assist with warehouse duties such as receipting and the picking and packing of goods as required during periods of overload and holiday
• Play a key role in periodic stock counts
• Maintain excellent liaison with all internal and parent company departments and participate generally in all departmental activities
• Assist with material requirement planning (MRP) to ensure suitable stock levels are maintained, meeting customers' expectations 
• Assist Parts Supervisor with forecasting and reporting as required
• Carry out any other departmental tasks which may from time to time be reasonably requested for example during periods of holiday, sickness or abnormal workflow
• To support VCA and Customer contracts

This list is not exhaustive and may change.

Person Profile:

Personality  / Job Skills -

Strong Administrative experience

Strong attention to detail

Ability to take on a wide range of tasks

Enthusiastic person with strong interpersonal skills

Proactive in problem solving, able to effectively manage their time

Commercial awareness

Computer Skills -

proficient in Microsoft Office. 

SAP would be advantageous but on the job training will be provided for SAP B1.

Literacy and Numeracy -

Must be a competent writer of business letters and emails.

Job Category

Posting Date

Posting End Date