Pre-Sales Solution Architect (Remote)
New Yesterday
EU work permit required:
Sendbird has an exciting opportunity to join our company in the role of Solution Architect.
The Sendbird Solution Architect acts as a technical and product advisor to current customers and prospective clients. The Solutions Architect is engaged in pre-sales and post-sales activities to deliver innovative, flexible, and scalable solutions to our customers, some of the world's most notable brands. You should have at least two years of software engineering experience in front-end, mobile, and backend technologies. This role will support EMEA and Eastern United States regions, reporting into the U.based Head of Technical Services.
Partner with Sales - You will partner with Account Executives to advise prospects on Sendbird services, designing tailored solutions that fit the prospect's business and technical needs.
Lead technical onboarding /implementation projects - You will own full onboarding/implementation cycle responsibility from technical kick-off to go live. You will lead implementation design, consulting with customers on technical and UI design to architect efficient and scalable solutions.
You will help articulate our security story and lead security review responses. Contribute to RFx responses - You will work with and lead cross-functional teams to prepare robust responses that help to win deals
Gather product feedback - Provide feedback to product teams, helping to improve Sendbird services on behalf of our customers
Technical writing - Author or assist with the creation of blog posts, tutorials, guides, and documentation, making the adoption of Sendbird services more accessible to product managers, developers, and business stakeholders alike
Coordinate projects - Help manage projects with multiple stakeholders, both internal and external, ensuring timely, successful launches of Sendbird services within customers' development and production environments
Be a domain expert - Follow the latest trends and features in the AI agent and messaging domains. Able to manage multiple projects running on parallel timelines while working collaboratively in a globally distributed environment
Passionate about technology, customer service, and helping others be successful
A creative thinker experienced at understanding clients' pain points
Ability to learn new technologies with an eye for good UX design
Ability to travel, as necessary, to visit customers (up to 20% travel time)
BS in Information Systems, Engineering, or related field
~3-5 years of customer-facing, hands-on pre- and post-sales/solutions engineering experience
~ Proven experience in reading, debugging, and understanding web applications and complex systems
~ Working knowledge of web integration, including iframes, widgets, SDK, Single Sign On, APIs, and other SaaS technologies
~ Foundational understanding of AI concepts, including prompt engineering, RAG, and LLMs
~ Experience in at least one web or mobile platform such as iOS, Android, React Native, React, or Angular
~ Debug and troubleshoot complex systems in web servers, applications, databases, and mobile devices
Familiarity with Salesforce Service Cloud or a similar ticketing system
Ability to guide a good UX design on customers' messaging implementation
Active member of developer communities (Reddit, Stack Overflow, Hackernews, Stackshare)
In tune with overall industry and application trends in the AI agent and messaging markets
25 days PTO, 8 paid public holidays, two volunteer days, plus a rest/rejuvenation and birthday day off
~ Parental leave after 12 months of employment for both mothers and fathers (birth parents, adoptive parents, and surrogate parents included)
~ Congratulations and Condolences Leave and Allowance
~6% employer contribution to the employee's pension fund
~ Sendbird UK offers private health insurance, which includes GP consultations, mental health support, parent accommodation, home nursing, a Healthcare Cash Plan, Life Insurance, and Employee Assistance Programme
~ Wellness Boost: a reimbursement of up to £65 each month for expenses ranging from gym memberships to fitness classes, fitness equipment, massages, or counseling
~ Be Your Best Self : An annual stipend of £2, (prorated by start date) for expenses ranging from professional development classes and training to personality assessments, gym memberships, books, fitness classes, mental health services, and massages
~ Mobile Phone Boost: 50% of your monthly phone bill up to £50 is eligible for reimbursement
~ Flexible Work Policy
Our London team is fully remote, but we do need our customer-facing teams to be close enough to the city that they can get in with relative ease for days when in-person customer meetings are booked.
What diversity and inclusion mean to us
We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.
Combining omnichannel AI and battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale.
- Location:
- London
- Job Type:
- FullTime
