About PromoLab

PromoLab is a dynamic and forward-thinking promotional merchandise company, helping some of the world’s biggest brands bring their ideas to life. With over 30 years of combined experience, we’ve built a reputation for creativity, quality, and outstanding service — and that’s why clients return to us time and time again.

We’re growing quickly, and we’re looking for a proactive, detail-driven Account Support Executive to join our team. This role is ideal for someone who enjoys a blend of creative input, client support, and operational responsibility — ensuring projects run smoothly from concept through to delivery.

The Role

You’ll be supporting our Account Directors to deliver exceptional service to a wide range of high-profile clients. The role combines creativity, organisation, and commercial awareness:

• Responding creatively to client briefs, generating ideas, sourcing products, and preparing professional proposals and presentations.
• Preparing quotes, processing orders, raising POs, and updating our internal systems (Promo Office).
• Managing the end-to-end sales process — from initial enquiry through to artwork approval, supplier liaison, and final delivery.
• Tracking orders, managing timelines, and resolving queries or issues with clients and suppliers.
• Using courier and freight systems to manage shipping, logistics, and returns when required.
• Ensuring records are accurate and up-to-date, so projects are transparent and well-managed at every stage.

Being flexible during seasonal peaks in the industry — while your normal working hours will be Monday to Friday, there may occasionally be a need to work outside standard hours to meet client deadlines. Time off in lieu will be provided where appropriate.

What You’ll Bring

• Solid experience in sales administration, account support, or project coordination (merchandise, print, events, or marketing background advantageous).
• Strong organisational skills with the ability to manage multiple projects and deadlines.
• Excellent attention to detail and accuracy — essential when working with proposals, orders, and client communications.
• Confidence to work independently, using initiative to solve problems and keep projects moving.
• Commercial awareness — ensuring costs are negotiated, projects are delivered within budget, and clients are receiving value.
• Tech-savvy, comfortable with CRMs, online product catalogues, and ideally familiar with platforms such as Promo Office (training provided).
• Strong communication skills, both written and verbal, with the ability to build rapport across clients, suppliers, and internal colleagues.
• A proactive, positive approach — a real team player who thrives in a fast-paced environment.

Why Join PromoLab?

We’re passionate about our business and proud of the relationships we’ve built. When you join PromoLab, you’ll be part of a supportive and collaborative team where ideas are valued and growth is encouraged.

• Hybrid working model: Working from home minimum one day a week (flexibility essential) with remainder of days working in GL11
• 20 days holiday + Bank Holidays
• Personal development and training opportunities.
• Open and inclusive environment where every team member’s input matters.

Key Details

• Job Title: Account Support Executive
• Location: Working from home minimum one day a week (flexibility essential) with remainder of days working in GL11
• Salary: £25,000 – £30,000 (depending on experience).
• Driving licence essential (must be able to commute to GL11).