Regional Catering Sales Manager

London & South-West

GBP40,000 - GBP45,000 plus company car & excellent benefits

Function

Become the main point of contact between Major Account/Client and the company, maintaining high standards of service delivery to internal and external customers. Provide technical consultation via phone, web, or face-to-face; collaborate with Franchisees, Operations, Equipment, Construction Department, and Service Companies.

This role covers the South-West as far as Salisbury and the London Region. Travel to client sites 3-4 days per week is required.

Responsibilities:

Customer Contact:

• Visit client sites as required
• Produce schedules and timelines
• Gather future business information
• Discuss and resolve open issues
• Act as primary contact for customer issues and account balances
• Communicate internally with departments such as Engineering, Manufacturing, and Purchasing
• Address customer questions regarding sales contracts and resolve issues
• Verify order accuracy for computer entry
• Prepare and send sales contracts and correspondence

Order Fulfillment & New Site/Remodel Sales:

• Gather information for customer site orders
• Make necessary changes to equipment orders
• Follow up with customers to obtain sales orders
• Invoice contracts
• Ensure timely release of sales orders and contracts
• Manage projects from start to completion
• Handle excess and obsolete inventory issues

Shipping:

• Communicate shipping information and timelines
• Explore improved shipping and delivery methods

Installation:

• Communicate job-site requirements
• Visit and inspect sites as needed
• Address installation issues with internal teams
• Assist installers and resolve problems
• Arrange shipment of items for installation

• Follow up on open issues to ensure customer satisfaction

Resupply:

• Provide technical sales and selection consultations
• Promote the company as a resupply partner
• Address and resolve customer issues
• Follow up to ensure customer satisfaction