Retail Sales Associate

15 Days Old

Job Description

Company Description

Huishan Zhang Ltd is a luxury fashion brand that blends Eastern heritage with Western influences, featuring romantic and sophisticated collections characterized by strong lines and feminine details. Founded by Chinese-born, London-based designer Huishan Zhang, the brand has garnered global recognition, including a permanent couture piece in the Victoria & Albert Museum and numerous awards such as Chinese Designer of the Year and the Dorchester Fashion Prize. The label is a mainstay at London Fashion Week and has attracted VIP clientele, including Gwyneth Paltrow and Keira Knightley. With continuous support from high-profile press and editorials, Huishan Zhang Ltd continues to shape the global fashion industry.


Role Description

This is a full-time, on-site role for a Sales Associate to support sales performance, deliver a consistently elevated client experience, and ensure the smooth day-to-day operation of the Mount Street boutique.


Qualifications

  • 2-4 years’ experience in luxury or premium fashion retail
  • Strong sales performance in a client-led environment
  • Experience working with high-value and repeat clientele
  • Highly organised with strong attention to detail
  • Professional, polished, and commercially aware


Specific Duties:

  • Deliver a personalised, high-standard client experience in line with luxury service expectations
  • Drive sales through styling, product knowledge, and active client engagement
  • Build and maintain a client book to support repeat business and retention
  • Process transactions, returns, exchanges, and refunds accurately
  • Maintain and update client records; support CRM and clienteling activity
  • Receive, unpack, and organise stock deliveries
  • Support stock control, replenishment, cycle counts, and stock takes
  • Maintain inventory accuracy and report discrepancies promptly
  • Support e-commerce operations, including order preparation and returns as required
  • Maintain shop floor and back-of-house standards, including visual presentation and cleanliness
  • Support private appointments, VIP visits, and in-store events
  • Liaise with Store Manager, Head Office, Press, and Wholesale teams on operational requests
Apply
Location:
London
Job Type:
FullTime
Category:
Retail

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