Retail Sales & Operations Manager - Colchester

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About Us

Neighbourly was established over 40 years ago in the United States as a small family business. Since then, Neighbourly has grown into a world‑leading company in home services.

Landing in the UK in 2010 as Neighbourly, the company has focused on acquiring and developing premium franchise brands within the home service industry. In the 15 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands and over 4,000 frontline operatives.

Our Brands

• Drain Doctor
• Bright & Beautiful
• Countrywide Grounds Maintenance
• Dream Doors
• Pimlico Plumbers London
• Greensleeves Lawn Care

Dream Doors

Established in 1999, Dream Doors is the UK’s Number One showroom‑based kitchen makeover company, specialising in transforming existing kitchens into stunning, functional spaces without the cost and disruption of a full renovation. Our innovative approach, high‑quality products and exceptional customer service have made us a trusted name in the home improvement industry. We’re offering a unique opportunity for a driven individual to manage one of our showrooms with a clear path to securing personal financial security.

Reporting Structure

Reports To

• Managing Director

Direct Reports

• Sales Consultants
• Driver & Operations Assistant

Key Relationships

• Brand Leader
• Business Development Manager
• Finance & Sales Admin team
• Shared functions (marketing, IT, HR)

Purpose of the Role

This is more than a management role; it’s a launchpad for future business ownership. As the Retail Sales & Operations Manager, you’ll be the face of our brand, guiding customers through the kitchen makeover journey, managing showroom operations and driving local growth. After a successful employment period, you’ll have the opportunity to purchase and operate the business as a business owner.

Key Responsibilities

• Drive growth and profitable turnover for the business.
• Showroom Management – oversee daily operations, ensuring the showroom is welcoming, organised and reflective of brand standards.
• Customer Consultations – lead your team to provide expert advice and design consultations that help clients reimagine their kitchens.
• Sales & Quoting – create in‑home quotations, present features and benefits enthusiastically, close sales in the home, resolve concerns and process payments.
• Follow‑up Enquiries – manage unsold appointments and follow‑ups.
• Post‑sale Surveys – collect measurements and feedback with attention to detail for made‑to‑measure products.
• Project Management – liaise with installers, suppliers and customers to ensure smooth delivery from consultation to completion.
• Visual Merchandising – keep displays fresh, clean and inspiring, showcasing the latest trends in line with brand guidelines.
• Showroom Operations – open and close the showroom (key holder duties), managing operational hours Monday – Friday 9:00‑5:00, Saturdays 10:00‑4:00.
• Local Marketing – build brand awareness through community engagement, partnerships and promotional events.
• Franchise Readiness – work with the franchisor to understand operations, financials and systems in preparation for future ownership.
• Recruit, Train & Coach – manage the in‑house team, handling all HR responsibilities.
• Additional duties as reasonably required.

Experience / Skills / Knowledge

Experience

• Previous management experience advantageous.
• Ability to pivot between commercial and operational elements.

Skills / Knowledge

• IT literate (Microsoft Office/CRM)
• Commercial acumen – sales‑focused, relationship builder, engaging networker.
• Strong leadership and organisational skills.
• Excellent communication and customer service abilities.
• Financial acumen – understanding of P&L, financial reporting.
• Experience with the sales process and customer journey.
• UK driving licence.

Behaviours

• Resilient
• Customer and Sales focused
• Open & Clear communicator
• Organised
• Self‑Motivated & Hardworking
• Problem Solver
• Proactive & hands‑on
• Independence and teamwork.

What We Can Offer

• Competitive salary with performance bonuses.
• Comprehensive training and support from the franchisor.
• Clear and supported pathway to franchise ownership.
• Access to a proven business model with strong brand recognition.
• A collaborative and supportive team environment.
• Opportunity to purchase and operate as a business owner.

Inclusivity Statement

Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.