Are you ready to take your customer service skills to the next level in a dynamic environment? This is your chance to join a thriving, forward-thinking manufacturing company that's experiencing exciting growth! Our client offers a 4pm finish every Friday, free onsite parking & excellent progression and development opportunities!

We're on the lookout for a passionate and proactive Sales Office Administrator to become a key player in our clients global customer support team.

The Role:

This is a fast-paced, office-based role where you'll collaborate with internal teams, suppliers, and logistics partners to deliver an outstanding service. Working hours are 8am - 4:30pm Monday to Thursday & 8:30am - 4:00pm on Fridays.

What You'll Be Doing:

Delivering exceptional customer service. Managing the full order cycle from enquiry and quotation to processing, dispatch, and delivery. Taking ownership of customer orders and ensuring timely, accurate updates. Providing first-line support through telephone and email, resolving queries with confidence and care. Building strong product knowledge to offer tailored advice, up-sell, and cross-sell effectively. Coordinating with shipping companies and customs to resolve delivery issues. Handling after-sales support including returns, complaints, warranties, and service requests. Maintaining accurate records of all customer interactions and transactions. Making proactive outbound calls...