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Sales Administrator – Hybrid

Sales Administrator – Hybrid

Location: Cannock HQ, WS12 2HA (Hybrid – 3 days office / 2 days remote)

Salary: £24,500 per annum

Contract Type: Permanent, Full Time

What We Can Offer You: Hybrid or remote working, opportunities for professional development and career progression, a supportive and collaborative working environment

Why Do We Want You

Phoenix HSC, part of Wilmington Plc, is seeking a proactive and organised Sales Administrator to support our dynamic and fast-moving sales team

You will be the first point of contact for all inbound general enquiries via email, phone, live chat, and web forms, and will act as the gatekeeper and traffic manager, ensuring enquiries are directed swiftly and accurately to the right person or team.

This role is critical in maintaining a high-quality first impression of Phoenix and supporting the smooth flow of leads and opportunities through the business.

Please note: At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked “apply”!

Job Purpose, Tasks And Responsibilities

You will be responsible for:

Inbound Enquiry Handling

• Be the first point of contact for all ‘general enquiries’ inbound communications (email, phone, live chat, web form submissions)
• Assess the nature, priority, and value of each enquiry
• Route high-value, strategic, or complex opportunities to the appropriate team member (e.g. Outbound Rep, Account Manager, Corporate Sales)
  
  

• Support the sales team with logging booking information, delegate details, and basic order administration
• Liaise with customers to chase missing delegate information
• Follow up on outstanding administrative tasks related to enquiries and bookings
• Provide daily updates to the Sales Team Leader on enquiry flow and handover activity
  
  

• Monitor and respond to general live chat enquiries during working hours
• Use templated responses and escalation processes to streamline handling
• Ensure no enquiry goes unanswered or lost
  
  

• Handle the ‘general enquiries’ inbound calls professionally, providing accurate information where appropriate
• Escalate or forward calls to the correct stakeholder when required
  
  

• Ensure all enquiry and lead activity is logged and tagged appropriately within HubSpot
• Assist with maintaining data cleanliness and updating records when required
  
  

• Experience in a Sales Admin, Sales Support, or Customer Service role
• Familiarity with CRM systems (ideally HubSpot) and Microsoft Office Suite
• High attention to detail and accuracy in data entry and client communication
• Confident communicator with a professional and friendly manner
• Organised and proactive - able to juggle multiple priorities under pressure
• Strong problem-solving mindset and willingness to improve processes
  
  

• Experience in the training, education, or B2B services industry
• Familiarity with sales team workflows (BDR → Nurture → Account Management)
• Basic understanding of sales pipelines and lead qualification models
• Prior exposure to live chat platforms and lead assignment logic
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Professional Training and Coaching

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