Sales & Supply Service Representative (SSR)

Location: Sutton, Surrey * Hours: Mon-Fri, 37.5 hrs * Hybrid: Up to 2 days remote

What You'll Do

As part of our customer-focused team, you'll:

Sales Support

Take customer orders via email/phone and log them in our ERP

Handle queries-pricing, delivery, returns,

Resolve complaints and keep customers updated-swiftly and professionally

Purchase Support

Raise purchase orders based on demand and stock levels

Coordinate with suppliers, warehouses, and transport

Troubleshoot order issues-damages, delays-and record solutions

What We're Looking For

Excellent communication skills-on phone, email, in meetings

Calm under pressure; you prioritise, multitask, and adapt

A solutions-focused, resourceful mindset-you get things done

A natural collaborator-comfortable supporting a team

Strong with numbers-quoting, ordering, basic spreadsheets

Comfortable with Word & Excel; ERP (like JDEdwards) and Salesforce training provided

Ideally 1+ years admin/customer-service experience

GCSEs (Maths & English, grade C or above) desirable

Why Join Us?

Friendly, modern office near Sutton station + hybrid flexibility

Benefits include a discretionary bonus, 25 days' holiday, life cover, pension, cycle-to-work, flu jabs, wellbeing services, and regular social events

Ready to hear more or apply? Let's connect and explore how you ...