Company: AmeriCamp Ltd

Job Title: Sales Associate

Status: Full Time

Reports to: Brand Manager for AmeriCamp

Location: Manchester HQ

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Position Summary

We’re AmeriCamp and we exist to provide our applicants with the summer of a lifetime with the opportunity to work at Camp in the US. We are home to many popular brands in the industry, such as AmeriCamp Premium, Camp Thailand, Camp Bali and many more. We are an innovative company looking to grow.

We’re on the lookout for a Sales Associate to join our growing AmeriCamp Team – to help connect applicants with their ideal role at one of our amazing camps. We’re all about cultural exchange, matching our candidates’ skills to a camp and role where we know they’ll be in an environment where they can thrive. Your enthusiasm, product knowledge and customer-centric approach will help recruit prospective applicants, drive internal sales and foster lasting relationships with our AmeriCamp Community. If you’re passionate about summer camp and prosper in a fast-paced environment, come join our energetic, dynamic and friendly team!

In this role you will:

- Provide exceptional service when engaging with our leads across all platforms, e.g. phone, email, messaging, and socials.

- Contact interested parties and advise them on what they can expect from the programme, influencing them to book.

- Track and report on sales metrics, identifying opportunities for improvement and growth.

- Strategise on how/where to get more leads

- Collaborate with the marketing team to create compelling promotional campaigns/ materials

- Give input on sales messaging and activity, to help reach monthly targets set by the business

- Use of our internal CRM systems to track and log interactions

- Take payments and provide accurate info on payment plans, cancellations etc.

- Attend events to sell our programmes externally

- Support business-wide events both internally and externally

- Be a point of customer service for all existing bookings by answering queries via email and phone

- Stay up to date with industry trends and best practices, to ensure AmeriCamp remains competitive and innovative.

Additional Responsibilities:

- National travel as required (Fairs, conferences, client meetings)

- Back up other team members, diversifying across operations tasks as necessary

Required Experience

You must have:

• Excellent Communication: Clear verbal and written communication skills, with the ability to influence others
• Sales Acumen: Experience working in a fast-paced sales environment with a proven track record meeting and exceeding sales targets (2 years + is preferred).
• Customer-Centric Approach: Prioritise customer needs and build rapport
• Methodical: A methodical mind to ensure that we are working through incoming enquiries efficiently, as well as to report on sales and conversions
• Organised: Ability to remain organised and handle multiple tasks at once
• Adaptability: Thrive in a dynamic, ever-changing environment.
• Creativity: Ability to think creatively and outside the box, with an entrepreneurial approach
• Team Player: Collaborate effectively with colleagues.
• Initiative: Self-starter, comfortable with working independently
• Attention to Detail: Accuracy in logging interactions and records on our systems.
• IT Skills: Proficient in Excel, Word, Gmail, PowerPoint, Hubspot, Salesforce, and basic database functions
• Professional Appearance: Represent our brand with pride.

Let us know if you have: (these are desirable, but none are required)

- Travel experience – if you’re a past participant, let us know

- Strong product knowledge and familiarity with the American Summer Camp industry is a plus

We will still consider applications even if you don’t meet every single one of the above requirements, so don’t be put off if you don’t match them absolutely perfectly!

We cannot offer visa sponsorship and you must be able to work in the UK.

Knowledge, Skills and Attributes:

- High level of professionalism

- Excellent communication skills, with the ability to connect with young individuals

- Strong ability to close

- Highly organised and able to handle multiple tasks at the same time

- Self-motivated and goal oriented

- Ability to be flexible working in a fast-paced environment

- Good people skills, to be able to influence and motivate others

Benefits:

• Competitive salary and bonus incentive
• Travel Perks (after first successful year of employment).
• Smart-casual dress code.
• The opportunity for training and progression within a globally recognised company.
• Regular company events and socials.
• A relaxed and social work environment.
• Company perks and benefits with years of service

Performance Criteria:

- Achievement of monthly/ quarterly sales targets

- Be, in yourself, an ambassador for the brands