JOB TITLE: Sales Coach JOB LOCATION: Required to work across NI & GB TERMS: Permanent full time working within Monday to Friday (you may be required to work outside these hours occasionally for business needs). THE JOB The Sales Coach at Fibrus provides sales training, mentoring, and support services. The purpose of the role is to train and educate sales team members from the point of their initial hire and on a continuous, ongoing basis. You will work closely with our Team Leaders and Sales Managers to identify challenges faced by Fibre Champions on-the-job and recommend ways to increase sales productivity. The overall goal of the sales coach at Fibrus is to increase the overall performance of our sales team by giving new starts and our sales team members the right tools, skills, and knowledge they need to be successful. Ultimately, you will help increase the overall performance of the Fibrus ISP sales teams and ensure they have the skills to achieve their goals. WHAT WILL YOU BE DOING? Establish training needs by collaborating with sales leadership and Team Leaders, analyse sales and performance results. Conduct skills gap analyses to identify areas of improvement Deliver training on field, in the classroom and through digital platforms Develop individual and/or group training methods to meet the needs of the department. Work as part of the wider ISP team to help deliver an effective onboarding experience. Support sales training and onboarding of new Fibrus Champions, to help the hit the ground running Coordinate individual and team performance review sessions to discuss strengths and weaknesses Evaluate and report on training program effectiveness and adjust as needed. Provide a leadership role to mentor and coach sales agents as needed or requested by leadership. WHAT WILL YOU BRING? Advanced sales and coaching skills Excellent oral and written communication skills Ability to design effective training programs A confident, natural leader with demonstrated critical thinking and collaboration skills. Great organizational and interpersonal skills Ability to interpret data, measure performance, and quickly identify issues and opportunities Experience with building and developing teams Displays solid business acumen and good work ethic. Experienced with onboarding processes. People oriented; you thrive on seeing others succeed Desirable experience: Proven experience in a team leader/coaching role within the telecoms or utilities industry. IS FIBRUS FOR ME? At Fibrus, we put our people first! As award winners in Advancing Diversity in the Workplace at the 2023 Women in Business awards and having recently been awarded the Investors in People 'We invest in People' standard accreditation, we are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth, and flexibility. We invest in our people, offering colleagues benefits that improve their personal lives as well as their careers! So along with competitive salaries and an excellent benefits package, we also offer our colleagues benefits including mental health workshops, professional development support and private healthcare. We also recognise the importance of supporting our colleagues with life changes and have comprehensive policies around menopause, mental health, pregnancy loss and leave for maternity, parental and adoption. As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain! We're building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose! HOW TO APPLY To apply to join the Fibrus Group, please do so online and our recruitment team will be in contact with you once we've had a chance to have a look at your application. We wish you the best of luck and thank you for your interest in Fibrus. #Fibrus At Fibrus Limited, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We're happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. All offers of employment with Fibrus will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications. Fibrus Limited, Fibrus ISP, Hyperfast and Viberoptix, belong to the Infracapital group of companies. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email if you do not wish us to retain your information or do not wish for us to share your information. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.