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Job Description Summary

Job Description

JOB TITLE: Sales & Complaints Co-Ordinator

SALARY: £29,460

LOCATION(S): Birmingham, 125 Colmore Row

HOURS: Full-time – 12 month Fixed Term Contract.

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this Opportunity

Are you an organised, self- motivated person with strong administration skills, a customer first mentality and experience in the property market including shared ownership?

If you're looking for a new challenge and be part of the team set up then look no further.

As a Sales & Complaints Co-Ordinator you'll be a well organised person responsible for assisting the team with shared ownership sales coordination and administration as well as helping to co-ordinate complaint responses. You'll have experience in administration, strong IT skills and demonstrate a customer first attitude.

Responsibilities include:

• Providing administrative support to the Head of sales and assisting with day to day enquires.
• Preparing reports including Weekly Sales reports, Progress reports and market research reports including analysis to provide key insights.
• Assisting with sales progression and legal enquiries.
• Maintain a record of sales and customers and organise sales-related paperwork
• Administration, file progression, generating key documentation
• Collaborating with applicants where required to obtain the right documentation.
• Arranging and uploading documents appropriate files such as EPCs and Key Information documents.
• Drafting invoices and requesting payments
• Generating standard letters, documents, file audits and producing reports
• Answering phones and assisting in Customer Managers absence, providing advice where needed.
• Management of the enquiry mailbox and responding to all complaints in the first instance.
• Working with the Head of Customer Experience to collate all the information needed to investigate a complaint, including working with key partners.
• Prepare reports for operational committees on complaints.

Why Lloyds Banking Group

If you think all banks are the same, you’d be wrong. We’re an innovative, constantly evolving business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.

What you’ll need

• Administration experience is essential Including knowledge and a detailed understanding in Microsoft applications
• Excellent communication skills, with the confidence to speak with customers in person and in writing
• Strong multitasking abilities, with excellent organisational skills
• Excellent attention to detail with the ability to make decisions.
• Quick learner and ability to adapt to new systems and software
• Ability to work independently as well as part of a team
• Excellent communication skills
• Must have a customer first mentality

And any experience of these would be really useful

• Knowledge and experience within Shared Ownership Sales

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 24 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.