Summary of Role

You will be dealing with sales enquiries together with other associated tasks, as defined within the main responsibilities of the job description by telephone & e-mail.

The role will include the duties as detailed below together with other sales and administration activities as necessary, as appointed by the management team and Directors.

Main Responsibilities

Provide sales, technical and commercial support.

Receive and process sales enquiries/quotations.

Developing and maintaining strong customer relationships to foster loyalty and repeat business.

Maintain and update CRM database.

Develop product knowledge to a level where you can deliver, in an authoritative and professional manner, the highest level of technical support to the customers.

Capture and record relevant sales and technical data as required.

Provide an exceptional level of customer service at all times.

Build relationships with other departments, such as accounts and warehouse.

Work with the Sales Office Manager and Directors to suggest and implement new procedures to continually improve customer satisfaction and company sales performance.

Aid Sales Office Manager and Directors with sales and stock projects along with back-office tasks.

Other Responsibilities

Receive and process sales orders using Sage software, including processing payment where necessary.

Ensure rapid and accurate communication with other personnel/depa...