We are looking for a Sales Manager for an industry leading, independent company offering a diverse range of products and services such as Waste Management, Plant and Tool Hire, Demolition Contracting and Agricultural Services.

Head sales initiatives to support Sales Reps & office staff in achieving / exceeding targets/ growth. Drive and shape development and understand opportunities and threats to grow the business.

• Develop and analyse sales reports presenting findings to Head of Sales.

• Establish account relationships and develop an account management strategy to ensure this customer base is supported and maintained.

• Build strong relationships with customers to ensure repeat business.

• Attend regular Waste Services meetings to work in partnership with colleagues to create cost effective operational solutions to commercial offerings/ sales.

• Monitor, focus and record figures on customer retention and reasons for cancellation.

• Coach and develop the customer service team to maintain and exceed customer service levels.

• Direct interface with clients to assist with the resolution of customer concerns.

• Resolves issues with contracts and commercial operations.

• Coaches employees on best practices for managing contract issues and handling daily issues and tasks.

• Assesses risks and makes recommendations based on a thorough analysis of all factors involved in a business situation.

• Collate and improve database of information regarding contacts/ sales leads etc.

• Regularly benchmark competitors to assess our competitiveness within the market.

• Engage in and evaluate customer feedback to ensure service meets/ exceeds expectations.

• Assist with the marketing strategy for the department and any planned marketing campaigns.

• Assist customers in achieving their waste management goals and endorse for industry rewards where applicable.

• Represent the company at relevant trade / industry events.

• Prepare and produce presentations to promote the company’s services.

• Ensure that detailed and accurate information if provided to the transport team including any specific customer demands and any potential hazards.

• Any other duties as requested by the Head of Sales or SMT

Person Specification:

• Full driving license.

• At least 3 years’ experience managing a team of 5+, ideally in the waste/ construction sector.

• Previous experience of successfully selling into the industry with strong skillset in negotiation and closing.

• Excellent local geographical knowledge.

• Strong people management skills with the ability to motivate and act upon any issues in a timely manner.

• Ability to take initiative and anticipate needs.

• A talented and concise communicator in writing and in person.

• Strong IT skills and a knowledge of Office 365 suite (Word, PowerPoint, Excel, SharePoint and Teams) as a minimum.

• Strong financial/ commercial acumen.

• Professional and effective relationship-building skills.

• A high level of accuracy and attention to detail in all aspects of the role but with particular attention to H&S and any other regulatory compliance.

• Ability to work well within a diverse business and use your own initiative.

Mayflower is acting as an Employment Agency in relation to this vacancy.