Are you a dynamic and experienced leader with a passion for sales and a talent for developing people? As a leading supplier of construction products nationwide, Our client is looking for an exceptional Sales Office Manager to lead their Dagenham-based team. This is a crucial role for a hands-on manager who can inspire a team, drive process improvements, and contribute directly to our exciting growth plans. The Role As the Sales Office Manager, you will be the heart of the sales operation, leading a small team to provide excellent service to customers. Your role is a blend of leadership, customer care, and strategic growth, where you will: * Lead with Authenticity: Coach and mentor your team to provide exceptional customer care and technical support, fostering a culture of high performance and attention to detail. * Drive Process Enhancements: Be the catalyst for change, identifying and implementing process improvements to enhance service levels, improve efficiency, and scale with the growth of the business. * Oversee Daily Operations: Manage the day-to-day functions, including sales order processing, customer query resolution, delivery scheduling, and CRM maintenance, ensuring seamless support for the external sales team. * Fuel Sales Growth: Motivate your team to actively upsell promotions and special offers, influencing basket value and product mix to align with the strategic objectives. You will be the driving force behind a team t...