We are assisting a well-established technical supply and distribution business with the recruitment of an experienced Sales Office Manager.

This role is office-based Monday - Friday.

Reporting into the MD the role will be responsible for overseeing the internal sales operations and managing a team of 8 people. This will involve day to day management, managing the quotation process, driving performance through structured KPI reviews, and ensuring efficient sales administration.

Key duties and responsibilities will include;

* Lead and develop the internal sales team, ensuring efficient daily operations and high levels of motivation.

* Allocate workload effectively and ensure timely follow-up on all enquiries, quotations, and orders.

* Oversee the full quotation lifecycle: logging, preparation, accuracy checking, and timely delivery to customers.

* Review all major quotations for technical accuracy, pricing consistency, and commercial viability.

* Work closely with technical teams and external sales to ensure quotations are aligned with customer specifications.

* Track and analyse quotation conversion rates and identify areas for improvement.

* Ensure all customer interactions are handled with professionalism and urgency.

* Act as the main escalation point for key client accounts or complex issues.

* Support the external sales team with accurate product information, pricing support, and order update...