Sales & Operations Associate – Luxury Nursery Furniture & Interiors

Sales & Operations Associate – Luxury Nursery Furniture & Interiors

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Direct message the job poster from The Baby Cot Shop, Chelsea

Luxury Nursery Designer & Founder, The Baby Cot Shop, Chelsea | TEDx Speaker on Authentic Storytelling | Mindset & Business Strategist | Diversity in…

Hours: Full-time, 5 days per week including some weekends

Location: Chelsea Boutique & Harrods Concession (London)

Hours: Full-time, 5 days per week including some weekends

Salary: Competitive + commission

The Baby Cot Shop is an award-winning luxury retailer specialising in premium nursery furniture, children’s décor, and bespoke interior design services. From our flagship boutique in Chelsea and our concession at Harrods, we work with discerning clients worldwide, creating beautiful, timeless spaces for their children.

We are seeking a polished, reliable Sales & Client Experience Associate to join our growing team. This is a position that combines exceptional luxury retail sales with behind-the-scenes client journey management to ensure our operations run seamlessly.

You will be trained to work across both our Chelsea boutique and Harrods concession, providing world-class client service while ensuring orders, projects, and showroom operations are managed to the highest standard.

This is a key role in our business — you will not only contribute directly to sales growth but also ensure every client enjoys an effortless and memorable experience from first contact to final delivery.

• Drive sales by delivering exceptional, personalised service in both Chelsea and Harrods.
• Build lasting relationships with high-net-worth clients, guiding them through bespoke orders and interior design projects.
• Oversee the complete client journey — from showroom consultation through to delivery — ensuring a flawless process at every stage.
• Maintain showroom presentation and stock readiness to the highest luxury retail standards.
• Liaise with the design team, suppliers, and logistics partners to ensure timely and accurate order fulfilment.
• Provide flexible coverage across both locations during peak periods, holidays, or events to maintain uninterrupted service.

• Minimum 3 years’ luxury or premium retail experience (Harrods or flagship store experience highly desirable).
• Proven sales track record with high-value products or projects.
• Strong organisational skills with the ability to manage multiple client orders/projects simultaneously.
• Impeccable presentation and communication skills, with a natural ability to connect with discerning clientele.
• Reliable, punctual, and adaptable — able to work across two store locations.
• Proficient in basic IT tools (MS Office, email, CRM systems).
• An interest in interiors or interior design will be an advantage.

• Competitive salary plus commission.
• Staff discount on luxury products.
• Opportunity to work in one of London’s most prestigious retail environments.
• Training in our unique range of luxury nursery and interior design products.
• A key role in a growing, dynamic company with ambitious plans.

To Apply: Please send your CV and a brief cover letter outlining your luxury sales experience to kelly-anne@thebabycotshop.com or apply directly here on LinkedIn.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Retail

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