Sales & Operations Director - Beauty & Cosmetic Retail / Franchise

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Job Description

Looking to speak to QSR, Fast Casual, Branded Coffee Leaders


Are you a high-performing multi-site leader from QSR, fast casual, or premium retail ready to step into the beauty and cosmetic sector?


Do you thrive on delivering commercial results, building high-performing teams, and engaging with entrepreneurial franchise partners?


We’re looking for a Sales & Operations Director to lead the operational and commercial performance of a nationwide network of 60+ premium beauty and cosmetic retail locations. This is a rare opportunity to apply your operational discipline and commercial sharpness from fast-paced consumer industries to one of the most dynamic growth areas in retail.


What You’ll Be Doing

  • Lead, coach, and develop a team of Regional Managers to deliver sales growth and operational excellence across the UK.
  • Drive commercial performance across both corporate-owned and franchised beauty & cosmetic retail locations.
  • Partner with franchisees to create and execute robust, commercially focused business plans.
  • Analyse P&L, KPIs, and labour metrics to identify opportunities and act decisively.
  • Implement operational processes and standards that ensure consistency, compliance, and an exceptional customer experience.
  • Work with marketing, training, and HR teams to deliver aligned, high-impact initiatives.


What We’re Looking For

  • Senior multi-site operational leadership experience, ideally from QSR, fast casual, or high-volume premium retail.
  • Exposure to both corporate and franchise operations from the franchisor side.
  • Strong commercial acumen and the ability to translate insight into action.
  • High emotional intelligence with the ability to influence and inspire across all levels.
  • Resilient, adaptable, and confident leading through change.
  • A hands-on leader who thrives in a fast-paced, customer-centric environment.

Apply
Location:
London
Category:
Business

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