Sales Operations Manager - EMEA
New Yesterday
Sales Operations Manager - EMEA
Department: Sales - Sales Management
Employment Type: Permanent - Full Time
Location: UK/Knutsford
Reporting To: Vice President of Business Development EMEA
Description
This new role is responsible for reviewing all sales process and systems across EMEA. To do this you will engage with the sales teams across EMEA to understand current ways of working and overcome any barriers and inefficiencies to create revenue generation. You will then create new processes/proposed improvements and present these to the key stakeholders.
Acting as the interface between Sales and all other departments playing a major role in the management of the end-to-end sales process and new customer onboarding by ensuring that all information relating to the sale is communicated in a timely manner to allow smooth delivery to the customer. Providing direction and being accountable for relevant sales operational tasks ensuring all incoming/outgoing communication from the core sales team and clients are managed. This is not a role that will involve customer contact other than perhaps for research purposes.
As Sales Operations Manager (SOM) you will actively resolve operational issues that are hindering sales person peformance within your areas of accountability. You will develop processes that enable a winning sales team to deliver continuously.
Working with the Business Development team and alongside all other EMEA and national functions and his/her team, work to ensure the delivery of performance KPIs. You will be required to plan and assist to ensure that the Sales function is compliant with all contractual stipulations.
Key Responsibilities
- Actively manage, by matrix the Sales Operations function
- Working with sales and marketing team members to ensure that processes are in place that allow the management of leads effectively across the sales and marketing funnel, ensuring the CRM systems are fully utilized and smooth handover of leads to sales but not the policing of such functions.
- Improving the methodology in Bid Content and Co-ordination where appropriate
- Improving the processes around Service contract management and renewals
- Developing and improving Sales reporting and analyzing
- Ensure effective business processes are in place for purchasing and customer orders to provide internal control
- Work with the business to ensure a smooth process flow from initial order through to order completion
- Provide support to the EMEA management team for business and commercial decision making
- Continually assess the sales person journey and suggest improvements.
- Understand market trends and products that can enhance the salesperson journey.
- Assess the customer contracting journey and work on improvements.
- Be the owner of OSC, CPQ, Inari and other sales systems in the region.
Skills, Knowledge & Expertise
REQUIRED EDUCATION AND QUALIFICATIONS
Education Level:
- Ideally degree level qualification in Business or related subject
- Management qualification preferred
Experience:
- Can demonstrate success in the re-engineering of systems and processes
- Significant invoicing process and contract revenue management
- Experience of business finance (although financial qualifications not essential)
- Proven record of sales achievement
- Prior experience in a sales operations, sales process design, or sales roles in a B2B organisation;
- Robust understanding of CRM systems and how it can enable and add value to the sales cycle;
- Relevant experience managing others and interfacing with board, marketing, sales and other senior stakeholders.
- Excellent Microsoft Office skills; including Word, Powerpoint and a strong emphasis on Excel.
REQUIRED SKILLS AND COMPETENCIES
- Ability to manage and prioritise own and functional workload to meet business requirements and deadlines
- Have the acumen to adapt business processes to meet changing requirements while maintaining governance and control
- Highly self-motivated, responsible and have a keen attention to detail
- Excellent written, oral and interpersonal skills
- Excellent IT skills, particularly Excel and ERP systems
- Some travel will be involved in this role (UK and EMEA) so a driving license is required.
Job Benefits
- Bonus scheme
- 25 days' holiday a year with the opportunity to buy up to five additional days each year
- Competitive Company pension scheme
- Private medical insurance for all employees, (enhanced membership can be purchased for other family members)
- Life assurance
- Income protection scheme
- Dental insurance for all employees
- Employee assistance programme
- Loyalty awards
- Employee wellbeing events and Mental Health First Aiders
- Employee My Benefits portal offering extensive retail discounts
- Opportunity to volunteer for charity work
- Location:
- Knutsford, England, United Kingdom
- Salary:
- £60,000 - £80,000
- Job Type:
- FullTime
- Category:
- Sales
