Towelrads.com are currently looking for a Full Time Sales Order Processor to join their team in Bracknell. This is a permanent role working Monday- Friday 8.30am-5pm. As a Sales Order processor, you will serve as the first point of contact for customers seeking to place orders, discuss product availability, and to also obtain information about our products. Towelrads.com are part of the Brickability Group.

Who are Brickability Group? Brickability Group plc consists of over 35 brands, all of which can bring together specialist products and services to meet the needs of the building and construction market.Each brand boasts an extensive portfolio of products including facing bricks, blocks, rainscreen cladding systems, architectural masonry, paving, roof tiles and slates. The Group distributes, and in many cases installs superior quality and strategically important building materials from major UK and European manufacturing partners, providing product solutions to both private and commercial specifiers, contractors, developers and builders. Key Responsibilities & Accountabilities:

Manage multiple busy email inboxes

Accurately enter customer orders into the system, to ensure details are correct

Confirm order details with customers, as necessary

Manage inbound customer calls professionally, addressing enquiries, resolving any issues with a positive, can-do attitude

Prioritise and managing deadlines

Schedule deliveries and collections

Maintain communication with customers regarding order status (including product availability and pricing)

Resolve customer complaints and claims for faulty or damaged goods

Arrange customer returns and create credit notes

Liaise professionally with Logistics Companies

Liaise professionally with Sales Reps and other Teams within the business Skills required

Previous Order Processing experience desirable

Good Communication skills (written and oral)

Great planning and organisational skills - ability to multi task

Competency in literacy & numeracy

Experience of working in a fast-paced environment

Excellent team working skills

Must have good working knowledge of Microsoft Office applications especially Excel In return you will receive:

Salary: £23,000

£24,500 dependent on experience

25 days annual leave per year i ncreasing by 1 day every 2 years, up to a maximum of 30 days

Employee Assistant Programme (EAP)

Cycle to work scheme

Onsite Parking

Onsite Gym

Company Pension

Life Assurance Job overview:

Full Time, Permanent

Hours: 37.5 per week

Working Days: Monday - Friday

Work Location: Bracknell, Office based. TPBN1_UKTJ