Overview of Role We are looking for a highly organised and proactive Sales & Provisioning Coordinator to join our team. This is a key role in ensuring a smooth customer journey — from initial sales proposals through to service delivery.

This role provides vital coordination and administrative support across sales, provisioning, and project delivery functions. Acting as a key link between internal teams, suppliers, and customers, the Sales & Provisioning Coordinator ensures smooth communication, accurate order management, and exceptional service from quotation to project handover. The role is fast-paced and varied, requiring strong organisational skills, commercial awareness, and the ability to manage multiple priorities with accuracy and professionalism.

Roles and Responsibilities Support the sales, technical, and project teams with day-to-day coordination and administrative activities Liaise with suppliers to obtain pricing, place orders, and manage the procurement process through to delivery Maintain clear and proactive communication with customers throughout the pre-sales and provisioning stages until project handover Act as the first point of contact for incoming customer calls, emails, and general enquiries, directing them to the appropriate teams where required Prepare and maintain accurate data, reports, and documentation to support the sales team in achieving targets and delivering an excellent customer experience Schedule and coordinate supplier and client appointments for installations and service activations Track and manage hardware warranties, renewals, and support contracts, ensuring timely updates and accurate pricing from vendors and distributors Process product cessation and cancellation requests in line with company procedures Ensure all internal systems, records, and documentation are kept up to date and accurate

Skills and Requirements Excellent communication skills, both verbal and written, with the ability to build strong relationships across teams and with external partners Highly organised with the ability to manage multiple priorities and deadlines effectively Strong attention to detail, accuracy, and follow-through Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook Confident with numbers and comfortable working with pricing and basic financial data Self-motivated and able to work both independently and collaboratively within a team Professional, proactive, and resilient in a fast-paced, customer-focused environment