Overview of Role

We are looking for a highly organised and proactive Sales & Provisioning Coordinator to join our team. This is a key role in ensuring a smooth customer journey — from initial sales proposals through to service delivery.

This role provides vital coordination and administrative support across sales, provisioning, and project delivery functions. Acting as a key link between internal teams, suppliers, and customers, the Sales & Provisioning Coordinator ensures smooth communication, accurate order management, and exceptional service from quotation to project handover. The role is fast-paced and varied, requiring strong organisational skills, commercial awareness, and the ability to manage multiple priorities with accuracy and professionalism.

Roles and Responsibilities

• Support the sales, technical, and project teams with day-to-day coordination and administrative activities
• Liaise with suppliers to obtain pricing, place orders, and manage the procurement process through to delivery
• Maintain clear and proactive communication with customers throughout the pre-sales and provisioning stages until project handover
• Act as the first point of contact for incoming customer calls, emails, and general enquiries, directing them to the appropriate teams where required
• Prepare and maintain accurate data, reports, and documentation to support the sales team in achieving targets and delivering an excellent customer experience
• Schedule and coordinate supplier and client appointments for installations and service activations
• Track and manage hardware warranties, renewals, and support contracts, ensuring timely updates and accurate pricing from vendors and distributors
• Process product cessation and cancellation requests in line with company procedures
• Ensure all internal systems, records, and documentation are kept up to date and accurate

Skills and Requirements

• Excellent communication skills, both verbal and written, with the ability to build strong relationships across teams and with external partners
• Highly organised with the ability to manage multiple priorities and deadlines effectively
• Strong attention to detail, accuracy, and follow-through
• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook
• Confident with numbers and comfortable working with pricing and basic financial data
• Self-motivated and able to work both independently and collaboratively within a team
• Professional, proactive, and resilient in a fast-paced, customer-focused environment