At FSB, we champion small businesses across the UK, providing vital support, expert advice, and market-leading member benefits. Since 1974, we've been the trusted voice for 5.5 million small businesses and the self-employed. Now, we're looking for a motivated

Membership Engagement Specialist

to join our dynamic Contact Centre team. A Day in the Life Every day is different in this role, with a mix of conversations that keep things engaging. You'll be speaking with existing members, ensuring they continue to see the value of their membership and securing renewals. At the same time, youll be reaching out to potential new members, following up on previous interest and helping them understand how FSB can support their business. Alongside this, youll handle inbound sales calls, whether from new sales enquiries looking to join or from members who may be considering leaving, working to find the right solutions for them. Rather than focusing purely on call volumes, your success will come from

maximising every opportunity and building genuine relationships . By listening to members and understanding their needs, youll be able to showcase the full range of benefits that FSB offers. Whether its expert advice, financial support, or networking opportunities, youll help small business owners see how FSB can be an essential part of their success. Throughout the day, youll work towards targets in

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