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Why Join ALO?

Mindful movement is at the core of what we do at ALO. It improves lives, changes yogis off the mat, and extends practice into everyday life.

Role Objective

The Sales & Service Lead is integral to elevating the guest experience at Alo Yoga. They will deliver engagement targets, guest education, interaction, create a service‑led environment on the sales floor, and ultimately create a sanctuary that sets Alo apart.

Responsibilities

• Sales & Service Leader: Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education; support team members to address gaps through feedback and coaching.
• Business Leader: Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology and facilities to ensure maintained and maximized performance.
• People Leader: Lead by example and inspire staff in daily operations and guest experience. Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent.
• Business Partner: Collaborate with Community & Studio, Operations and Visual Leads to ensure cross‑functional training and that the business is well executed; execute company‑level operations‑focused directives, projects and initiatives in partnership with the Sales & Service Manager.

Qualifications

• Prior work experience in a client‑centric sales environment.
• Proven leadership capabilities demonstrating excellent decision making.
• Values feedback; receptive to receiving feedback and eager to provide.
• Self‑motivated with a desire to achieve results and excel individually and as a team.
• Excellent interpersonal and written communication skills.
• Aligns with and embodies Alo’s values.
• Proof of right to live and work in the UK.

Schedule

The Sales & Service Lead is full‑time, 32‑40 hours per week. Must be available for opening, closing, weekend shifts and may be required during the holiday season.

Diversity and Inclusion Statement

As an Equal Opportunity Employer, ALO Yoga does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or any other protected status. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy and offer flexible working.

Interview Process Adjustments

If you require reasonable adjustments to any part of our recruitment process, please contact us or email Careers@aloyoga.com. We will make every effort to meet your needs.

Contact

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