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Director @ Jo Holdsworth | Headhunter & Talent Acquisition Specialist

Jo Holdsworth Recruitment are delighted to be recruiting on behalf of a leading retailer based on the outskirts of Leeds, looking for a Sales Support Executive to join their team on a full-time, permanent basis.

We are looking for a proactive and customer-focused individual to join our team in a vital Sales Support role. You will be responsible for managing customer orders, ensuring timely deliveries, handling enquiries, and maintaining high standards of service throughout the customer journey. The role involves regular communication with customers and dealers, prompt resolution of account queries, and efficient handling of internal sales administration. If you thrive in a fast-paced environment and are passionate about delivering excellent service, we’d love to hear from you.

Responsibilities:

• To manage the outstanding orders to ensure delivery dates agreed are met and ensuring regular calls with our customers and dealers.
• To support with the customer order process / journey professionally and proactively.
• To action, manage and resolve account enquiries and feedback.
• Ownership and management of internal sales emails and telephone calls.
• Administration of sales processing and related tasks.
• Analysis and reporting of internal sales data.
• Responsible for efficient and successful resolution of account complaints.
• To support the Customer Experience Manager with B2C and B2B enquiries and bookings.
• To work with Supply Chain to ensure requested delivery bookings are met on time, in full.
• Be responsible for maintaining up to date contact details and log of communications within our CRM system for all accounts.
• To support the Sales and Operations teams in driving, communicating promotional activity.
• To provide support for upcoming shows – liaising Commercial Teams to ensure smooth deliveries and collections.
• Drive consumer enquiries to accounts and / or the relevant Commercial Teams.
• To support the ‘on-boarding’ of new accounts.
• To carry out any other duties which may be required.
• To offer exceptional customer service and promote Trust Pilot.

Experience / Skillset

• Previous experience in customer service role.
• Must be IT literate with good knowledge of Microsoft Office 365 including SharePoint, Outlook, Excel, and Word.
• Knowledge of Salesforce and/or NetSuite would be advantageous however is not essential.
• Must possess excellent communication skills, both written and spoken, and the ability to deal with challenging conversations.
• Have professionalism, confidence, and ability to work under own initiative.
• Experience of working in a team and a dynamic office environment.
• High level of product knowledge (training will be provided on this).
• Planning and organizational skills essential.
• Customer centric thinking.
• Able to adapt to new challenges and a flexible attitude towards demands of the business.
• Self-motivator and disciplined with good time management skills.
• Accuracy and attention to detail.
• Be proactive and have a passion to succeed.
• Ability to work on own initiative.

What's in it for you

• Hybrid-working - 40% of working hours across the month can be spent at home.
• Pension – will match pension contributions up to 6%.
• Death in service – x4 salary.
• Holidays – 24 days per year, increase +2 for 5 years’ service and a further 1 for 10 years’ service.
• Wellbeing Days – 2 per year.
• Birthday - £50 toward birthday meal or £50 voucher.
• Perkbox – Monthly points, high street discounts, free counselling and mental health support.
• Parking – Free parking.

Location: LS27 (hybrid-working)

Hours: 9am – 5pm

Due to the amount of response, we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days, please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30-day period and contact you via any method of contact you have listed on your application.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Industries

  Manufacturing

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