Hybrid role with 50% of your time in Newton Aycliffe. This leadership role sits within the sales operations team of a major manufacturing business with customers throughout the UK. Your role will be to implement, drive and maximise the success of the companys sales support function. Responsibilities will include: Coordinating sales support team tasks such as order processing, query resolution, and field sales support. Developing, implementing and improving sales support strategies. Supporting the Area Sales Managers to improve the customer experience. Weekly reporting to Head of Sales Operations on KPIs. Team welfare, recruitment, training and reviews. Escalation point for customer issues. About the Company: A global manufacturing business with a UK network of committed customers and strong trade reputation. An excellent employer with a track record of staff retention and development. Candidate profile: Sales Support Manager In order to establish yourself as the leader of this established team, we are looking for an experienced manager with a background in sales support or customer service ideally in a product manufacturing or distribution setting. Your main attributes should include: A proven ability to lead a successf...