Sales Support Specialist - Hybrid -Perm - London - £50,000 basic (£60k OTE uncapped)

About Us:

My client is a leading software company in the developer tools space, experiencing unprecedented growth and financial success and looking for an experienced Sales Support Specialist or an experienced Sales Support Administrator. The company's data grid and charting libraries are trusted by Fortune 500 companies and the FTSE 100. With millions of downloads every month, it's enterprise solutions help solve complex data challenges for developers and enterprises worldwide. The company offers a collaborative, innovative culture with a highly talented team in London.

Sales Support Specialist Role Overview:

Support the sales team by maintaining client relationships, processing orders, and ensuring customer satisfaction.

Key Responsibilities:

• Assist the Sales Team in maintaining a clean and accurate, up-to-date pipeline of opportunities.
• Serve as the point of contact for customers regarding Purchase Orders timelines and vendor onboarding.
• Maintain records of interactions with customers.
• Process customer sales, ensuring all information/documentation is received from the customer and all details are correctly reflected in Salesforce.
• Update customer records in Salesforce, correcting or amending existing data as required.
• Provide feedback to the Sales Team on how deals are progressing and reassign deals back to the Sales Team when necessary.
• Partner with the Account Manager to create and amend customer quotes.
• Coordinate with other departments to ensure that legal and operational documentation is completed and shared with customers.
• Create and maintain simple sales reports.

Skills & Experience:

• Strong organizational and communication skills.
• 4 - 5 years experience in a sales support specialist / sales support administrator
• Knowledge of Salesforce and the software industry beneficial.
• Able to work in a hybrid role with Tuesday to Thursday in the central London office.

What We Offer:

• Competitive salary and benefits, including private health insurance and gym membership.
• Training and career development.
• Hybrid working model with a vibrant London office. ( Tuesday - Thursday in the office)
• A collaborative and inclusive culture.