Join to apply for the Senior Customer Success Manager role at SafetyCultureJoin to apply for the Senior Customer Success Manager role at SafetyCultureSafetyCulture is a customer and product-led SaaS company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. Our HQ is in Sydney, and alongside our Manchester office located in the heart of the city centre, we also have a presence in Kansas City, Amsterdam, Manila, and Townsville.With our in-house product and engineering teams, we're continuously expanding our technology platform with products that give front line workers a voice, and leaders the visibility to make smart decisions in driving safety, quality, and continuous improvement. Our teams hold the customer at the heart of everything we do. Before we come to a solution, we ask: "How is this helping the customer?"An awesome opportunity has arisen for a Senior Customer Success Manager to join our team!This is a full time role that will be hybrid from Manchester.You will be responsible for driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximise the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture.The ideal candidate will have a strong track record of managing Enterprise customers in the Manufacturing, Transport, and/or Logistics industries. Apply today to join a groundbreaking team!About You10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organisationRelevant industry experience in Manufacturing, Transportation, and/or Logistics or managing Enterprise customers in those industriesStrong ability to build executive relationships and drive business value for Enterprise customersA background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategiesPersuasion and presentation skills, with the ability to communicate up and down an organisationAbility to actively listen, understand customer pain points and take actionThrives in a fast-paced, dynamic environmentAs a bonus, professional proficiency in French or GermanHow You Will Spend Your TimeServe as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximise the value of our solutionsUnderstand customers’ business objectives, challenges, and industry-specific needs to drive successOwn customer retention, ensuring renewals and reducing churn risk through proactive engagementIdentify growth opportunities within existing accounts and collaborate with Sales to drive expansionLeverage deep industry knowledge to provide tailored insights, recommendations, and best practicesAdvocate for customers internally, influencing product development based on industry trends and customer feedbackContribute to the development of industry-specific playbooks, collateral, and case studiesAt SafetyCulture, we care about people and growing the team, through:Equity with high growth potential, and a competitive salary,Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office;Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.You’ll Also Receive Other Perks Such AsIn-house Culinary Crew serving up daily breakfast, lunch and snacksWellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policyQuarterly celebrations and team events, including the annual Shiplt! global offsiteTable tennis, board games, gym sessions, book club, and pet-friendly offices.We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK .Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with youYou can find out more about life at SafetyCulture via Youtube , Twitter , Instagram and LinkedIn .To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at SafetyCulture by 2xGet notified about new Customer Success Manager jobs in Manchester, England, United Kingdom.Customer Experience Manager - Trafford, ManchesterManchester, England, United Kingdom 1 month agoGreater Manchester, England, United Kingdom 2 months agoWarrington, England, United Kingdom 2 days agoManchester, England, United Kingdom 4 days agoCustomer Success Manager – FinTech (Implementation & Delivery Focus)Manchester, England, United Kingdom 1 week agoManchester, England, United Kingdom 6 days agoKnutsford, England, United Kingdom 1 day agoWarrington, England, United Kingdom 1 week agoManchester, England, United Kingdom 2 weeks agoManchester, England, United Kingdom 2 months agoCustomer Service Agent - PART TIME - UK - 25Manchester, England, United Kingdom 5 days agoManchester, England, United Kingdom 1 week agoCustomer Service Colleague - Manchester AirportManchester, England, United Kingdom 1 day agoManchester, England, United Kingdom 4 days agoOldham, England, United Kingdom 3 weeks agoManchester, England, United Kingdom 2 months agoStrategic Customer Success Manager - EnterpriseManchester, England, United Kingdom 1 week agoHalifax, England, United Kingdom 1 day agoManchester, England, United Kingdom 4 days agoGreater Manchester, England, United Kingdom 2 days agoIrlam, England, United Kingdom 1 month agoManchester, England, United Kingdom 2 months agoManchester Area, United Kingdom 1 week agoPrescot, England, United Kingdom 1 week agoOldham, England, United Kingdom 3 weeks agoManchester, England, United Kingdom 2 weeks agoGreater Manchester, England, United Kingdom 2 weeks agoWe’re unlocking community knowledge in a new way. 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