Pendo is a product experience platform that leverages AI to help companies understand user behavior, personalize in‑app experiences, and drive feature adoption. Its AI‑powered analytics and guidance tools enable smarter product decisions, reduce churn, and accelerate growth by turning user insights into actionable outcomes—all without writing a line of code.

We work with some of the biggest brands in the world and are a high‑growth, pre‑IPO company. We are looking for great people passionate about AI to join our team.

Why this role?

Impact: You’ll shape how the world’s leading enterprises drive software adoption and user engagement.

Growth: Our SE team doubled in 2024, offering real career acceleration.

Culture: Pendo lives its values—our leadership invests in our people, and our customers rave about us.

Autonomy & Influence: Take ownership, drive strategic deals, and work cross‑functionally across the org.

Role Responsibilities

• Be the Trusted Technical Expert – Partner with sales to drive business, guiding customers through their journey from initial discovery to full platform adoption.
• Deliver Impactful Demos – Craft and present tailored, high‑value demonstrations that resonate with executives and technical buyers alike.
• Run Proof of Value Engagements – Define success, gather technical requirements, lead installations, and run hands‑on workshops that prove Pendo’s impact.
• Solve Technical Challenges – Address customer questions on security, integrations, deployment, and data privacy with confidence.
• Collaborate & Advocate – Work with product, engineering, and customer success teams to elevate deal blockers and shape future product enhancements.
• Stay Ahead of the Curve – Keep up with industry trends, competitors, and best practices to continuously sharpen your expertise.

Minimum Qualifications

• 5+ years in a customer‑facing technical role, working with enterprise/Fortune 500 accounts.
• 3+ years of pre‑sales experience, preferably in SaaS or software platforms.
• Experience in value‑based selling frameworks like MEDDICC (or similar).
• Hands‑on technical expertise in web (HTML, CSS, JavaScript, REST APIs) or mobile technologies.
• Exceptional presentation & demo skills, adaptable to both C‑level and technical audiences.
• A passion for sales excellence and a relentless drive to win.
• Passion for AI – you embrace it at work and in your personal life, and are excited to work for an AI tech product.

Preferred Qualifications

• Experience selling digital adoption, digital transformation, or change management solutions.
• Familiarity with product teams and their unique challenges.
• Experience with Salesforce, Workday, ServiceNow, SAP, or other enterprise ecosystems.
• Startup/scale‑up experience where processes evolve fast and adaptability is key.

EEOC

We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility

Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Compensation

The expected salary range for this role to be performed in London, UK is £104,000 - £130,000 (70/30 split). Exceptional candidates may be considered above this range. Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.