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HR & Operations Manager at Don't Panic Projects | Global Events Agency | B2B Awards Specialists

Don’t Panic are one of the world’s leading B2B and industry awards organisers who proudly own and deliver 20+ awards annually around the globe. As an agency, we celebrate and reward success not just in house, but across agency, search, digital and tech.

We are a people first agency who reward ambition and innovative thinking and this is an exciting opportunity for an experienced Senior Event Manager to join the Don’t Panic team, delivering events virtually, nationally and globally.

We have the rare opportunity for an experienced Sales Executive to join our team, working independently and alongside the wider sales team to drive entry and ticket revenue throughout the Don’t Panic events portfolio.

As a Senior Sales Executive, you will report to the Operations Director and play a role in supporting, as necessary, with management and development of the sales team, management of key accounts and ownership of designated team targets.

This is an exciting role with huge progression opportunity for the right candidate. We’re looking for someone proactive, highly organised, approachable and ambitious.

Uncapped commission opportunities

22 days holiday with additional time off for Christmas, your birthday and mental health days, plus service holidays after 2 years.

This is a hybrid role which requires 2 days per week at our office in Rawtenstall.

Responsibilities Include:

• Managing key customer accounts and building relationships daily across telephone, email and LinkedIn.
• Taking ownership of bigger events and clients within the Don’t Panic portfolio
• Identify, contact and win new business, using initiative and working with the Data Analyst to prospect new data
• Cross sell events across our portfolio to maximise sales
• Exceptional organisation and record keeping. You should know your pipeline and be consistently up to date with payments and invoicing.
• Oversee the sales team resourcing, ensuring all projects are covered, maintained and time is accurately split.
• Flexibility to work across various time zones to reach and build relationships with international clientele.
• Training and development of sales team members, alongside the Operations Director
• Maintaining a strong understanding of event timelines and the ability to resource time across various projects and deadlines.
• Taking ownership of the awards inbox, delegating enquiries to relevant Account Executives where required
• Leading sales team meetings and reporting to the senior leadership team on sales team progress
• Taking ownership of the sales teams targets, monitoring regularly and discussing concerns and ideas with the sales team where required
• Managing issues, complaints and pricing objections independently and supporting the sales team with other queries
• Work closely with the marketing team and maintaining an accurate understanding of our customer journey across both sales and marketing, and making suggestions for improvements.
• Deliver high quality levels of customer service in keeping with the Don’t Panic brand, values and ethos.
• Any other duties in keeping with the position.
• 3+ years experience in a similar sales or account management role
• Impeccable attention to detail, analytical thinking and strong organisational skills
• Previous experience using CRM systems, ideally HubSpot
• High level of written and verbal communication skills
• A proven ability to multitask across multiple projects with varied deadlines and targets.
• The ability to work independently with strong initiative and the ability to problem solve
• An understanding of the digital industry is desirable
• Flexibility around working hours to manage customers across different time zones and to attend events when occasionally required.
• Team leadership experience is desirable

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Sales and Business Development

• Industries

  Events Services

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