Senior Sales Strategy & Operations Manager

Join to apply for the Senior Sales Strategy & Operations Manager role at Multiverse

Senior Sales Strategy & Operations Manager

Join to apply for the Senior Sales Strategy & Operations Manager role at Multiverse

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Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.

Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.

In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn.

But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.

Join Multiverse and power our mission to equip the workforce to win in the AI era.

The Opportunity

As we continue our rapid expansion, we’re looking for a highly skilled and strategic Senior Sales Strategy & Operations Manager to join our Revenue Strategy & Operations team. In this pivotal role, you’ll be the strategic backbone of our GTM organization, responsible for architecting the processes, analytics, and infrastructure that enable predictable revenue growth. You will drive operational excellence across the entire sales cycle, from lead generation to close, ensuring our go-to-market engine is both efficient and scalable. This is a high-impact opportunity to shape our sales strategy and execution in a dynamic, mission-driven environment. This role will report directly to the Director of Revenue Strategy & Operations.

What You’ll Do

• Sales Analytics & Performance Insights:
• Own the development and reporting of core sales KPIs and metrics, including pipeline generation, conversion rates, sales velocity, average contract value (ACV), and sales cycle length.
• Lead deep-dive analyses to uncover trends in sales performance, identify productivity bottlenecks, and provide data-driven recommendations for improvement.
• Design, build, and maintain robust business intelligence dashboards and reports (using tools like Tableau, Looker, etc.) for executive-level reviews (e.g., QBRs, Board Meetings).
• Forecasting & Pipeline Management:
• Manage the end-to-end sales forecasting processes, collaborating with sales leaders and Finance to ensure accuracy and predictability.
• Implement and enforce pipeline hygiene best practices and establish rigorous pipeline review cadences within the sales organization.
• Leverage AI-powered insights tools to analyze sales data and customer behavior, translating patterns into actionable recommendations for the sales team.
• Sales Operations & Technology:
• Serve as a key stakeholder for our GTM tech stack, partnering with our Systems team to optimize Salesforce and integrated tools (e.g., Sales Engagement Platforms, Conversation Intelligence, BI tools).
• Develop and refine sales processes, rules of engagement, and workflow automation to enhance sales team productivity and data quality.
• Evaluate and recommend new technologies, including AI solutions, to streamline tasks (e.g., lead scoring, data entry, automated outreach) and improve overall sales force effectiveness.
• Go-to-Market Strategy & Planning:
• Partner with Sales and Executive leadership on annual and quarterly planning, including territory design, quota setting, capacity modeling, and market segmentation.
• Analyze and optimize our GTM strategy for different segments (e.g., Enterprise, Mid-Market), identifying new revenue streams and opportunities for expansion.
• Provide strategic counsel to sales leadership, acting as a trusted advisor on all matters related to sales performance and operational efficiency.
• Cross-Functional Alignment:
• Architect and maintain seamless operational hand-offs between Marketing, Sales, and Customer Success to ensure an optimized customer journey and NRR.
• Collaborate closely with Sales Enablement to ensure our operational processes support training initiatives and new hire onboarding.
  

• Experience: 6+ years of progressive experience in a Sales Operations, Revenue Operations, or Sales Strategy role, ideally within a high-growth B2B SaaS environment.
• Analytical Skills: High proficiency in analyzing complex datasets to drive business decisions, with strong skills in Excel/Google Sheets.
• SQL Proficiency: Advanced proficiency in SQL for data extraction, transformation, and analysis from data warehouses (e.g., BigQuery, Snowflake, Redshift).
• Salesforce Expertise: Deep understanding of Salesforce (SFDC) as an advanced user or administrator, including custom objects, workflows, and process builder.
• Strategic & Financial Acumen: A demonstrated ability to think strategically, translating high-level business goals into actionable operational plans. Strong understanding of core SaaS metrics (ARR, NRR, LTV, CAC) and their drivers.
• Project Management: Experience managing complex, cross-functional projects from inception to completion, working with teams across Sales, Marketing, Finance, and Product.
  
  

• BI & Dashboards: Experience designing and building sophisticated BI dashboards in tools like Tableau, Looker, Power BI, or similar.
• Sales Tech: Hands-on experience with modern sales and marketing technology (e.g., SalesLoft/Outreach, Gong/Chorus, LeanData, ZoomInfo).
• AI/ML Familiarity: Familiarity with leveraging AI/ML in a sales context, such as predictive lead scoring or conversation intelligence.
• Sales Methodologies: A deep understanding of sales methodologies (e.g., MEDDIC, Challenger Sale) and the end-to-end sales process.
  
  

• Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
• Hybrid work offering - we collaborate in the office 3 days per week
• Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
• Team fun - weekly socials, company wide events and office snacks!
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Higher Education

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