About Us

The Yorkshire Tile Company is a family run business which has been talking tiles since 1974. In store we sell tiles, bathroom suites and everything in between to our retail, trade and contract customers. We have three stores across Yorkshire and one in Newcastle with our head office in the founder city of Sheffield. Our success is reliant upon excellent customer service delivered by passionate and knowledgeable sales consultants which is where you come in.

The Role

As part of our successful sales team you'll be delivering excellent customer service and giving advice and guidance to our customers in a showroom and trade counter environment. Whether our customer is looking to transform a hallway, design their dream bathroom or need help with which adhesive and grout to use you'll be there every step of the way in the buying journey. No two days are ever the same in this fast paced sales role and we hope you'll enjoy the challenge of conversing with everyone from a tiler, to a couple who've just bought their first home to a house builder looking for tiles for several new building plots.

Duties Include:

• The most key aspect of this role is to provide customer service and support for customers, guiding them through the buying process right from the first visit through to advice on laying the tiles once delivered with a real consultative approach.
• Providing expert advice about our range of products to meet the design expectation of the customer.
• Seeking solutions to customers tile projects, seeking out the best product from our range.
• Building customer relationships; following through the sale from the initial enquiry, securing the order and organising delivery.
• Work as part of a fast paced and close team offering product and technical advice.
• Answering customer calls, confirming orders, dealing with email inquiries, processing payments, arranging samples to be dispatched, chasing sales leads and providing aftercare service.

The Person

Think you'd like to be part of our team?

The successful candidate will be:

• University educated or have previous sales experience in the tiling / home improvement sector or similar
• Have a minimum A-C GCSE grade in Mathematics, maths is important in this role for working out areas in customers' homes
• Have a passion for interiors and an eye for colour and design
• Highly organised, self motivated and sales orientated
• A positive, can do attitude
• A confident individual who is able to engage with all our customers in a retail & trade counter environment using communication, question and most importantly listening skills
• Have a passion for delivering excellent customer service, we're all about going that extra mile and hope you are too
• Be flexible, reliable and have a real enthusiasm for learning new things
• Enjoy working as part of a close knit team and have the ability to work cooperatively with others