Solutions Architect (Pre and Post Sales)

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Sendbird has an exciting opportunity to join our team as a Solution Architect. The Sendbird Solution Architect acts as a technical and product advisor to current customers and prospective clients. The role involves architecting Sendbird solutions that meet customer demands and ensuring customer success. The Solutions Architect engages in pre-sales and post-sales activities to deliver innovative, flexible, and scalable solutions to our clients, including some of the world's most notable brands. The ideal candidate should be comfortable communicating with developers, product managers, and C-level executives. You should have at least two years of software engineering experience across front-end, mobile, and backend technologies. This role supports the EMEA and Eastern US regions, reporting to the U.S.-based Head of Technical Services.

What You Will Do

1. Partner with Sales: Collaborate with Account Executives to advise prospects on Sendbird services, designing solutions tailored to their business and technical needs.
2. Design and deliver presentations/demos: Create customized presentations and demonstrations that effectively communicate product features and benefits aligned with customer goals.
3. Work toward ongoing customer success: Collaborate with Customer Success, Sales, and Renewal teams to educate customers on utilizing Sendbird effectively.
4. Lead technical onboarding/implementation projects: Manage the full onboarding cycle, from technical kick-off to go-live, designing solutions and consulting on technical and UI aspects.
5. Build vertical solutions: Develop tools and solutions, such as third-party integrations with messaging channels, as needed.
6. Respond to security inquiries: Articulate Sendbird's security story, lead security review responses, and demonstrate conformance with frameworks like HIPAA, SOC2, and ISO-27001.
7. Contribute to RFx responses: Lead cross-functional teams to prepare compelling responses to requests for proposals.
8. Gather product feedback: Provide insights to product teams to help improve Sendbird services.
9. Technical writing: Create or assist in producing blog posts, tutorials, guides, and documentation to facilitate adoption.
10. Coordinate projects: Manage multiple stakeholders to ensure timely and successful launches of Sendbird services.
11. Be a domain expert: Stay updated on AI and messaging trends and act as a trusted advisor for implementation best practices.

Who You Are

• Skilled in applying consultative methodologies and solving integration challenges to meet business needs.
• Capable of managing multiple projects simultaneously in a distributed environment.
• Passionate about technology, customer service, and helping others succeed.
• A creative thinker with a good understanding of client pain points.
• Excellent communicator, both verbally and in writing.
• Empathetic to customer needs.
• Quick learner of new technologies with an eye for good UX design.
• Willing and able to travel up to 20% for customer visits.

What You Bring

• BSc in Information Systems, Engineering, or related field.
• 3-5 years of customer-facing pre- and post-sales/solutions engineering experience.
• Experience reading, debugging, and understanding complex web applications and systems.
• Knowledge of methods for RESTful APIs.
• Familiarity with web integration technologies like iframes, SDKs, APIs, SSO, and SaaS tools.
• Programming experience in at least one language such as JavaScript, Swift, Java, Kotlin, or C#.
• Basic understanding of AI concepts including prompt engineering, RAG, and LLMs.
• Strong communication skills and empathy for customer needs.
• Experience with web or mobile platforms like iOS, Android, React Native, React, or Angular.
• Ability to troubleshoot complex systems across servers, applications, databases, and devices.

Preferred Additional Experiences

• Familiarity with Salesforce Service Cloud or similar ticketing systems.
• Ability to guide UX design for messaging implementations.
• Active participation in developer communities.
• Awareness of industry trends in AI and messaging markets.
• Experience in high-growth startup environments.

Benefits in the UK

• 25 days PTO, 8 public holidays, volunteer days, and personal days.
• Parental leave after 12 months, including for adoptive and surrogate parents.
• Special leave and allowances for various personal circumstances.
• 6% employer pension contribution.
• Private health insurance covering GP visits, mental health, and more.
• Wellness Reimbursement up to 65/month.
• Annual stipend of 2,000 for professional and personal development.
• Reimbursements for mobile, internet, and commute costs.

Flexible Work Policy

Our London team is fully remote, but occasional in-person meetings are required for client-facing roles.

Diversity and Inclusion

We value diverse backgrounds and experiences, fostering an inclusive environment where everyone can grow. We encourage applications from all qualified candidates.

About Sendbird

Sendbird enables businesses to build AI-powered communication solutions at scale, trusted by over 4,000 apps and powering more than 7 billion conversations monthly. Headquartered in California, backed by leading investors.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Engineering and IT
• Industry: Software Development